CCTechSelect's profile picture. Find the contact center technology that fits your needs faster. Selection experts, time savings, resources, mistake avoidance. #cctr #custserv #cctech

Contact Center Tech Select

@CCTechSelect

Find the contact center technology that fits your needs faster. Selection experts, time savings, resources, mistake avoidance. #cctr #custserv #cctech

ENROLLING - New Online Speech Analytics MasterClass - speechanalyticsmasterclass.com: #CXInsights #technology #CustomerExperience #CustomerService


Congrats to all on @CallCenterICMI Top 50 Thought Leaders to Follow on Twitter #ICMI50 #cctr #custserv

CCTechSelect's tweet image. Congrats to all on @CallCenterICMI Top 50 Thought Leaders to Follow on Twitter #ICMI50 #cctr #custserv

Thanks for sharing your insights. I interpret that you also are saying you don;t need a CCO either. It's all about h…lnkd.in/d3S69pw


THX @TPDashboard: Customer Experience Management is Like Herding Cats bit.ly/1nV185d @BeyondMorale #cem #custexp


Use the "Granite Test" on your Quality program. lnkd.in/ddYKRRg


Eric, Benchmarking should not be used to cheat on thinking. Unfortunately for many it is. In a lot of industries be…lnkd.in/dZpJBYp


Valerie, Thank you. "Perform the way they could" is a very important thing to explore. If organizations explored th…lnkd.in/dKk8eFD


What's the right number of things to measure on your QA form? lnkd.in/dW6gr7b #cctr #custserv


7 Steps to Stop the #1 Contact Problem RESOURCES lnkd.in/4Ptf2J #cctr #custserv


Fix Quality? Don't stare, take PICTURE...these lnkd.in/drVxFr8 #cctr #cx


Fix your #CX Big Data Problem? TAKE A DARN PICTURE! lnkd.in/dx-TJ86 #cctr #custserv


Fixing your #CX Big Data Problem? TAKE A DARN PICTURE! lnkd.in/djNFtm6 #cctr #custserv


Measuring Customer Experience: 5 Frequent Issues & 5 Actions WEBINAR: Thur.1/23, 2ET/11PT bit.ly/1lYfSva #cctr #cx


Mo' Pictures: Gallery of Customer Experience Big Data Dysfunction ebook and Self-assessment: lnkd.in/djNFtm6 #cx #cctr #cem


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