Customer One View
@CSAT360
Customer Centricity; Success story boarding; Research; Articles; Customer Experience Management;
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That’s a new! Hope this got started
@Paytm @Paytmcare @PaytmMall Ordered Fitbit smart watch from @PaytmMall with orderID (7557724204), but recieved a local broken headphone instead of smartwatch. Asked for return of the product but no action taken yet. Please do the needful ASAP
Just as how water easily penetrates mountains and earth - the hardest of substances, #customerempathy at all #customertouchpoints permeates through legacy processes and systems. #lessons4legacy
#Design Makes a Difference: #Nike and Doernbecher Collaborate to Help Kids buff.ly/2LjV0U2
#CustomerCommitment is what defines your style and its the #CustomerExperience that signifies you. The best thing is that, you don’t need a lot of money or unicorn status to be #relevant2customer
Lot of organizations don’t understand the lifetime value of their customer until they leave the brand #customer #customervalue #csat360
Being a minute or two early, & in some cases 15 minutes early, is really more than just being on time. It shows dependability. It creates confidence. And be it for a personal meeting or something work related, it’s simply the right thing to do.
How outsourcing vs insourcing impacts end consumer; What should be insourced that drives growth, innovation and newer arenas
The latest Customer Service | Customer Experience Daily! paper.li/billquiseng/15… Thanks to @AdySerranoMx @mslizpedro #custexp
Why Are Customers So Rude, Stupid, Entitled? (Or Important!) buff.ly/2FqPzA4 #CustomerService #FridayReads
Important #CustomerService lesson from the one and only - @Hyken #CustServ #CustExp goo.gl/qr833G
The customer is not always right. (They really aren’t.) But, they are always the customer. So treat them with dignity & respect.
#SWIFTgpi dramatically improves the customer experience in cross-border #payments by increasing their speed, transparency and end-to-end tracking ow.ly/V2wc30ioqhw
Yape - the self driving deliverybot from e-novia youtu.be/zySD-4Q4sBo via @YouTube
youtube.com
YouTube
YAPE, il sistema di consegne a domicilio a guida autonoma
Key to success in B2B is to understand end customers of your clients.
Example of POKAYOKE in customer experience Excerpts from an interview of Nachiket Kodkani, Plant Head & Vice... fb.me/ECrR4A5V
Self service, self governance - great example of how Mysoreans have taken to converting garbage into gold.... fb.me/6NZzYFZnm
Utilities, airlines, lead in Customer service complaints. Best and worst firms in 2017 in UK theguardian.com/money/2017/dec…
theguardian.com
Customer service: what were the best and worst firms in 2017?
Readers have complained about travel, phone and financial companies among others. Here are the repeat offenders
Customer service: what were the best and worst firms in 2017? fb.me/L9RiYlmP
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