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#CX is gaining in popularity because it promises to do what CRM failed to—improve how customers perceive and experience your business: bit.ly/2Wlgc4e
Who took the “C” out of CRM, and can customer experience bring it back? #CX #customerexperience bit.ly/2WfoKJR
For successful #CRM implementation here are some technical considerations to take into account. - Structuring your CRM data - Integrating your CRM with other software - Customizing your CRM - Choosing the right software bit.ly/2HN8MQj
The 3 key components of successful CRM architecture: 🔑 Strategy - Without a strategy, data doesn’t have a home 🔑 Structure - Without a structure, data is disorganized 🔑 Process - Without a process, data falls through the cracks. bit.ly/2HSqxgg #CRM
Conversational user interfaces allow customers to have a conversation with websites, devices or apps. Look at the graphic below to see an example of a typical use case. bit.ly/2HIXsoi #AI #ArtificialIntelligence #CUI
What's the difference between @salesforce and @insightly? Worry not! We are here to help! Check out our comparison. bit.ly/2Hy2cgj
Senior @GetApp analyst @GDM_Suzie takes us through #AI use cases for #marketing, #sales, and #CustomerService that can enhance the customer experience using automation, personalization, and conversation. bit.ly/2HuMrqt
"How do you organize a space party? You PLANet!". Check our comparison of @liveplan & @_bizplan for more insights. bit.ly/2OcV0a2
Close the gap between the #marketing, #sales and #CustomerService departments by investing in one #AI tool that offers features for personalization, conversation, and automation. bit.ly/2Ho9V0j
Integrations are one of the most important considerations of any successful #CRM implementation. We explore the benefits and risks of implementing your CRM with other software. bit.ly/2O6gO7k
Don't let potential #sales opportunities slip through the cracks because you forgot to follow up or have lost their contact details. Discover how a #CRM can help prevent this form happening and discover a range of solutions... bit.ly/2NZ34et
The 3 #AI use cases you can implement across departments via @GetApp bit.ly/2NW1bzg #marketing #sales #CustomerService
Awesome work @ActiveCampaign! One of the leading solutions in @GetApp's Q1 ranking of top #CRM software based on user reviews, integrations, mobile app availability, functionality, and security. bit.ly/2NRapMY
How do you manage your contacts? If you're still using spreadsheets it's time to upgrade to a #CRM. Find the right one to suit your needs among our top ranked solutions. bit.ly/2H9qduf
To customize your #CRM or not, if that is the question @GDM_Suzie has some advice for you on the associated benefits and risks. bit.ly/2NEz9YT
.@GDM_Suzie drops some knowledge on the benefits and risks of structuring your #CRM data. bit.ly/2NHip3i
Which giant will win this battle? @salesforce or Microsoft @SharePoint? Let's find out! bit.ly/2NC3jMr
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