Help Scout
@helpscout
The support platform helping 12,000+ businesses delight and retain more customers across every channel. Get started free 👉 https://www.helpscout.com
Może Ci się spodobać
I love when my job lets me use my creativity. Like creatively rewording "this makes no sense" into "just to clarify" #corporate
nothing humbles you like accidentally sharing your entire desktop instead of your slides #corporate
love when companies say ‘we value your feedback’ and then proceed to value it at $0.00 👉 bit.ly/4oe5W7B
AI can’t replace humans because no algorithm can sense the exact tone of a customer who wrote "interesting…" #customersupport
someone tweets “work shouldn’t define you” us: and yet here I am emotionally attached to my inbox #customersupport
AI in customer service but it’s just a robot sending you a passive-aggressive ‘hope this helps! make it make sense #customersupport
support teams deserve hazard pay for reading ‘per my last email’ in cold blood #customersupport
nothing sends a chill down my spine like someone saying let’s do a quick sync at 4:58pm #halloween
customer emails shouldn’t feel like boss fights 👑 level up your inbox with actual context #customersupport
being good at customer service is just being emotionally fluent in other people’s bad days #customersupport
Remote culture isn’t built on Zoom happy hours and Slack emojis. 🙃 Here’s what actually makes it work: 👉 bit.ly/4o4nMtb #company #culture
Bad support is more memorable than a good product launch. Choose wisely where you invest. 👀 #customersupport
If you think ChatGPT is coming for your job, you’ve never had to explain to a customer that “Password123” is not secure. #customersupport
“This will only take a second” — every internal email, right before it creates 47 new tickets. #customersupport
Signs you’ve outgrown Gmail/Outlook: 👉 You missed 3 emails today 👉 Your CC chains have their own zip code 👉 You cry at the sight of “reply all” More red flags 👉 bit.ly/4nAcbCp
Coworker: “Why don’t we just CC everyone?” Me, a support pro: “Why don’t we just burn down the internet while we’re at it?” #customersupport
Q4 often turns into “hit the number at all costs.” Here’s the cost: rushed responses, burned-out agents, frustrated customers. #growth #customersupport
Great customer support isn’t about solving problems quickly. It’s about leaving people feeling better than they did before they reached out. #customersupport
We don’t “close tickets.” We perform tiny funerals for problems. #customersupport
me: reads “thank you so much” in a customer email also me: crying in the club #customersupport
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