Ryan Banks

@ProjectMARVEL

Joined August 2010

970Posts 100Followers 176Following

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Ryan Banks reposted

Ryan Banks

@ProjectMARVEL

Oct 16

@Google since you make it nearly impossible to contact customer support... I wanted to share this with you. This is how your AI service treats its customers. Don't worry, I have the unedited screenshot, if you're curious to see what n word it called me.

Ryan Banks

@ProjectMARVEL

Oct 16

@GeminiApp well... that just happened.

Ryan Banks

@ProjectMARVEL

Sep 25

Oh, it gets worse... @OpenAI and @ChatGPTapp may be the worst thing to happen to humanity and @sama is just letting it happen.

Ryan Banks

@ProjectMARVEL

Sep 25

This is what a conversation with a so-called “AI support agent” looks like when you try to get help from @OpenAI. This is a thread of my recent email exchange with OpenAI. Please read it and see for yourself. #AIMisconduct #ChatGPTFail #ChatG #Fail

ProjectMARVEL's tweet image. This is what a conversation with a so-called “AI support agent” looks like when you try to get help from @OpenAI.
This is a thread of my recent email exchange with OpenAI. Please read it and see for yourself.
#AIMisconduct #ChatGPTFail #ChatG #Fail

Ryan Banks

@ProjectMARVEL

Sep 25

I have been a paying customer of @OpenAI @ChatGPTapp service for 11 months, and I have been documenting a systemic pattern of misconduct, abuse, and deception. I have exhausted all private support channels.

ProjectMARVEL's tweet image. I have been a paying customer of @OpenAI @ChatGPTapp service for 11 months, and I have been documenting a systemic pattern of misconduct, abuse, and deception. I have exhausted all private support channels.

Ryan Banks

@ProjectMARVEL

May 19

Appreciate the acknowledgment from @NurtureTheVibe. Your engagement adds momentum to the conversation on platform accountability and user rights.

Ryan Banks

@ProjectMARVEL

May 19

Thank you to Nicole Miller (@JOSourcing) for acknowledging and engaging with my post. When users speak up about system-level harm and misconduct, even a like goes a long way in showing this isn't going unnoticed. Visibility matters. Accountability follows.

Ryan Banks

@ProjectMARVEL

May 19

Adding @AGRobBonta to this thread—since OpenAI is headquartered in California and continues to ignore formal complaints.

Ryan Banks

@ProjectMARVEL

May 19

I filed a formal complaint with @BBBTriCounties about @OpenAI. They reached out twice on my behalf. OpenAI ignored both attempts. This is the response I got. Thank you for confirming everything I’ve been saying. @ChatGPTapp @USAGov @FTC @AGMaryland @CalAGRobBonta @TheMarkup

ProjectMARVEL's tweet image. I filed a formal complaint with @BBBTriCounties about @OpenAI.
They reached out twice on my behalf.
OpenAI ignored both attempts.

This is the response I got.

Thank you for confirming everything I’ve been saying.

@ChatGPTapp
@USAGov @FTC @AGMaryland @CalAGRobBonta @TheMarkup

Ryan Banks

@ProjectMARVEL

May 19

Ryan Banks

@ProjectMARVEL

May 18

This thread was started yesterday. They responded today with a survey. This is what customer support looks like to @OpenAI.

ProjectMARVEL's tweet image. This thread was started yesterday. They responded today with a survey. This is what customer support looks like to @OpenAI.

Ryan Banks reposted

Ryan Banks

@ProjectMARVEL

May 17

@pulitzercenter, @AJLUnited, @thefuturesoc, @ai_risks, @CenDemTech Hey, @ChatGPTapp, @OpenAI. Since you insist on stalling me out from resolving this internally, let's see what this does for the optics.