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If you didn't laugh, you'd cry - SpatialBuzz spatialbuzz.com/didnt-laugh-yo…
More evidence that companies like Amazon are the customer experience benchmark - not the other mobile operator telecoms.com/485646/most-pe…
Customer Experience and the Network - Looks Good from Here - SpatialBuzz spatialbuzz.com/customer-exper…
The 7 Habits of Effectively Not Changing Much spatialbuzz.com/7-habits-effec…
Customer Experience - Who is Fooling Who? - SpatialBuzz spatialbuzz.com/customer-exper…
Join the dots for a better customer experience - SpatialBuzz spatialbuzz.com/join-dots-bett…
What do your customers think of your bedside manner? - SpatialBuzz spatialbuzz.com/operators-beds…
We've just published a new article called "The 7 Myths of Crowdsourcing and Customer Experience" -…lnkd.in/dCm_4bR
The 7 Myths of Crowdsourcing and Customer Experience - SpatialBuzz spatialbuzz.com/myth-busting-c…
Presented our Network Engagement Maturity Model at @eurocomms #ICEseminar today - Operators, what level are you?…lnkd.in/d_f9VrQ
#ICEseminar: @spatialbuzz shows how telcos such as @O2 can generate a crowdsourced alert when part of the network is not working properly
Many outages don't make the press, but grind down the customer experience. Must engage customer sooner, provide updates #ICEseminar
Network Engagement Maturity – A Simple Model - SpatialBuzz spatialbuzz.com/network-engage…
Let customers decide how great the network is - SpatialBuzz spatialbuzz.com/let-customers-…
Telecoms and Learning from your Favourite Restaurant - SpatialBuzz spatialbuzz.com/telecoms-learn…
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