Consumer Code For Home Builders
@TheCode_CCHB
We are no longer actively using this account. Visit http://www.consumercode.co.uk to find out about how the Code protects new build home buyers.
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Please note our Contact Centre phone lines will be closed for the Christmas break from 1pm on Tuesday 24th December 2024 and will re-open at 10am on Thursday 2nd January 2025. However you can still submit an enquiry online or email our enquiries team 👇 lnkd.in/gw8AzBbr
📣 We’ve uploaded a new video to our YouTube channel in which we share ideas on how to promote your commitment to Code compliance, giving your customers confidence that they’ll receive a good service 👉 buff.ly/3ZjVnV1 @LABC_Warranty @NHBC @PG_Live @checkmateuk
Buying a new home? If your builder is covered by our Code, they must provide you with clear information on all aspects of your purchase - but what may be obvious to someone in the industry, may be less so to those of us who don’t buy homes very often buff.ly/3YQuV5q
Find out how other builders are showing strong compliance with the Code and take away some key learnings from feedback provided by the audit inspectors. @LABC_Warranty @NHBC @PG_Live @checkmateuk @homebuildersfed @fmbuilders @nfbuilders
📽️ Watch our latest video for ways to maximise the benefits of complying with the Code, and showcase your support for buyers and commitment to providing excellent customer service 👉 buff.ly/3ZjVnV1
Ron Gainsford OBE, member of the Code’s Management Board and Chair of the Code’s Advisory Forum, explains the importance of the Forum in influencing the work of the Code buff.ly/3MZR0sy @LABC_Warranty @NHBC @PG_Live @checkmateuk
Our Annual Report details the introduction of the Revised Code which strengthens the requirements and how we: ✔️ raise awareness amongst consumers ✔️ support the industry to drive up service standards ✔️ increased consumer representation on our Board buff.ly/4dLZsr4
💡 🎬 Find us on YouTube! You can now watch all our videos on our new YouTube channel. Simply click below to visit our suite of videos designed to help home buyers, builders, sales agents and conveyancers understand and benefit from the Code. 👇 buff.ly/3V1RNxL
👏 We are delighted that The Consumer Code for Home Builders has secured approval from the @CTSI_UK’s @ApprovedCode for the sixth year running, with very positive feedback 👉 buff.ly/4fWc4gg
The Code requires that all info you give your buyers is clear and easy to understand, but what may be clear to a builder / sales agent may not be obvious to a buyer. Our factsheet highlights some key points to help you check your buyers’ understanding buff.ly/42EQ6qL
“The core criteria of the Approved Code Scheme include requirements that go above and beyond consumer protection legislation” Sue Redding of @CTSI_UK explains the benefits to consumers of dealing with businesses that sign up to an approved Code buff.ly/4e7BXIK
🏡 Buying a new home is exciting but it can be a little daunting, so don’t be afraid to ask for clarification if something isn’t clear and remember your builder is there to help and guide you through the buying process buff.ly/3YQuV5q
🍂 What’s in our autumn newsletter? 👉 See our brand new case study showcase pages 👉 Read the latest in our 'Spotlights' series focusing on members of our board and advisory forum 👉Find out how self-regulation helps consumers buff.ly/3UChepx
📣 Following the recent branding refresh by the @ApprovedCode, we have updated our documents with the new ACS logo, including the reservation agreement template. All the documents are available to download as usual via our Resources Hub 👉 buff.ly/3YQWDzX
📣 Our Board Spotlight features Claire Whyley, consumer research and policy professional who joined the Code’s Board last December as a consumer representative. Claire tells us what prompted her to join the Board 👉 buff.ly/4eEebp1
💬 the Code fills an important gap in cover for home buyers when it comes to purchasing rights 💬 Find out what rights and protections are available to new home buyers in this blog by our Chair, Noel Hunter OBE ➡️ buff.ly/4dGD0Qe
📣 Calling new home buyers It’s easy to get carried away with the excitement and prospect of moving into your new home but don’t lose track of the more mundane but no less important aspects of your purchase. Read the blog - 👉 buff.ly/3XWWIlg
‘Snagging’, the term used for checking a new-build home for minor defects, is a common cause of frustration for new-build home buyers. We explore how builders can improve defect management processes and drive up customer service and satisfaction levels buff.ly/3XVhly9
🔔 The @CTSI_UK, which runs the @ApprovedCodes Scheme, has launched a new website and brand refresh to help consumers identify trustworthy, consumer-focused businesses. We are proud to be an Approved Code 🏡 buff.ly/3XNnR9e
Handling calls and complaints was the most commonly breached section of the Code during 2023 according to the report from @cedrsays See our guide full of advice and tips on handling feedback and complaints buff.ly/3NfYqso @homebuildersfed @fmbuilders @nfbuilders
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