Boostopia
@getboostopia
👋 Boostopia is an All-in-one support operations platform. Engages your team+improves your customer experience. Get started - 100% for free.
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💡What if your Ecom or SaaS support team had 30% less support convo’s, were 20% faster, and significantly less stressed? See why co’s like... • Bombas 🐝 • Peter Millar 🏌️♀️ • Reformation 👗 • Allbirds 🐦 ...have worked with us ➡️ boostopia.com/case-studies
Checkout interview with our founder with the ‘Enterprise Doctor’:
Why are brands like @public_rec, @PlayOsmo, @petermillar , @kettleandfire using Boostopia to improve their support ops with their existing ticketing system to (save money) and improve their customer experiences (make money)?
It's been 7.5 years since I last got to be on the show with @AndrewWarner; excited to be back and chat ecom, #dtc, and tech startups. 🕯️candles → 💻 support software I don’t promote podcasts I’m on, but this one with of Mixergy is worth your time 👉 pod.link/Mixergy
what do you say DTC and ecom? Our founder @jcwinter is all in on 3PL, 99% of the time...
DTC Twitter. How many of you run your own warehouse/fulfillment vs 3PL? Or do you have a strong opinion on this topic one way or another?
Why do CEO’s seemingly ‘not put the customer first’? a thread 👇
true. The impediment has been one of attribution. They don’t do that because they can’t see the connection between poor customer experiences and LTV. So typically, your left with support leads advocating with no foundational model, and executives trying to prioritize investments.
Read our latest CX5 Interview with Craig Stoss about how he's built customer support teams, where tools help and hurt and how he helped launch a #KnowledgeBase in his last role. 👇 blog.unymira.com/en/cx5-talks-a…
Should support report to ops or marketing? 👇🏻👇🏻👇🏻 *tweetstorm warning* ⛈🌪☄️💨🌊
Both. Too much trendy vernacular for the role. Breakout “Reactive” traditional support/service vs “Proactive”. 98%+ of Ecom is reactive. People need to stop with stupid names with fluffy KPi’s. Better service is better operations.
Durham-based team @getboostopia is making life more easier for Customer and Support Managers - congrats to them on publicly launching their software!! Check their story out here: bit.ly/2UkCbGu
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