Globe Help
@globehelp
Customer support for The Globe and Mail. Reach us directly at 1-855-813-6111 or [email protected]
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Questions? We're online Monday to Friday 9am - 5pm ET to help resolve issues related to the @globeandmail's print and digital products.
Good Morning, We experienced an issue with Globe2Go this morning. We are investigating the root cause but in the meantime the issue has been resolved. We apologize for any inconvenience. Thank you.
Please note that the carrier has been reminded to have the paper delivered to your door step.
our apologies for the inconvenience. Please DM us your account info so that we can look into correcting the issue for you.
Hello! The holiday crossword will be included in this Saturday's edition, on the 24th.
We are sorry to hear that you did not get the paper. Please DM us your phone number so we can access your account.
Hi John. We are currently working to resolve this issue. In the meantime, you can access articles on our mobile website.
We are sorry to see that. Plz DM us your email address and one of our customer care team will reach out to you to resolve this.
Hi John. Pls DM us your account info & email address and someone from CS will contact you.
We apologize. Please DM your contact information so that we can investigate this further. @HabsBob56 @globeandmail
We apologize. Please DM your contact information so we can investigate this. @globeandmail
I replied to the customer on twitter asking for his account information so that we can investigate.
Good morning! Please DM us your account and contact information and we will have Customer Care contact you.
@DROettl Thank you for the info! We've escalated it to our dev team now. Can you provide contact email by DM? (Should work now).
@DROettl Thanks for sharing this issue.Can you pls confirm by DM the app you're using (Android/iOS + version) & some info about your device?
@kellybaita We're sorry to hear that you've had subscription issues. Please DM us your contact info so we can investigate further.
@MariaBogdan4 Thanks for confirming, we are investigating the issue.
@MariaBogdan4 Thank you for bringing this issue to our attention. To better investigate the issue can you confirm the device and OS system?
@TheRealHarvo Our apologies for the inconvenience. Pls DM us your contact details so that we may further investigate the matter.
@trickety_trik We're sorry to hear of the delivery issue. Pls DM us your contact details so that we may further investigate the matter.
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