INSIGHTS Middle East
@insightsme
Middle East's #1 Call Centre/CX dedicated, Professional Services Organisation
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🚀 AI & WebRTC are reshaping contact Centres—real-time video, smarter routing, & seamless CX! 👉Read how: insights-me.com/ai-webrtc-next… #AI #WebRTC #ContactCentre #CX #DigitalTransformation #TechTrends
💡 Training isn’t a one-off event—it’s a culture. Contact centres that invest in continuous learning & proactive coaching build resilient, high-performing teams. 2025 = Year of #AgentExcellence 🚀 #INSIGHTSMiddleEast #CX #ContactCenter
From call to insight in seconds! ⚡ ElevateAI’s Echo Real-Time Transcription + Generative AI Suite deliver faster, smarter, more human customer experiences. 💡 Read more 👉 insights-me.com/elevateai-real… #CustomerExperience #AI #ElevateAI #ContactCentre #DigitalTransformation
📞 When contact centres connect their unstructured data, magic happens: ✅ Faster resolutions ✅ Happier customers ✅ Smarter AI decisions 🚀 Learn more 👉 insights-me.com/contact-centre… #CustomerExperience #CX #AI #DataAnalytics #ContactCentre
The next era of customer experience is here. Discover how AI-driven chatbots, voice biometrics & omnichannel design are transforming the contact centre. Learn more 👇 🔗 insights-me.com/evolving-conta… #CustomerExperience #DigitalTransformation #AI #CXInnovation
💬 Transform every customer conversation into instant intelligence. With AI’s Echo + Generative AI Suite, enterprises achieve real-time insights that boost CX, compliance & agent performance. 🚀 🔗 [article link] #AI #CX #ContactCentre #Automation #Innovation
![insightsme's tweet image. 💬 Transform every customer conversation into instant intelligence.
With AI’s Echo + Generative AI Suite, enterprises achieve real-time insights that boost CX, compliance & agent performance. 🚀
🔗 [article link]
#AI #CX #ContactCentre #Automation #Innovation](https://pbs.twimg.com/media/G45xRREXYAEVjNR.jpg)
AI is reshaping Customer Experience 🤖 Contact Centres must balance automation, empathy & trust to thrive. 💡 See how leading teams are redefining CX 👇 👉 linkedin.com/feed/update/ur… #CX #AI #CustomerExperience #LeadershipDevelopment
💬 80% of contact centre data is unstructured — voice, chat, email & more. Unify it 🔗 to boost CX, cut repeat calls & power smarter AI! 🤖✨ Read how 👉 insights-me.com/contact-centre… #CX #ContactCentre #AI #DataAnalytics #CustomerExperience
Invest in CX tech that works: 🧠Intent detection 🌐Enterprise browsers 💪Real-time agent coaching 📊KPI-driven analytics Forget buzzwords. Go strategic. Read more insights-me.com/cx-technology-… #INSIGHTSMiddleEast #AIinCX #DigitalExperience #CXSuccess
AI and automation are redefining customer conversations. From conversational IVRs to seamless omnichannel journeys — the contact centre is evolving fast. Read the latest insights 👇 🔗insights-me.com/evolving-conta… #AI #CX #Automation #ContactCentre
AI voice agents aren’t the future — they’re transforming contact centres right now. 💡 Boost efficiency. 💬 Empower agents. ⚡ Deliver better CX. Discover why waiting for “perfect AI” could leave you behind: 👉 linkedin.com/feed/update/ur… #AI #CX #ContactCentre #Automation
🌍 Inclusive hiring = stronger contact centres. Diversity fuels empathy, lowers attrition & drives better CX 🚀 Learn why people are the true cornerstone of success 👉insights-me.com/inclusive-hiri… #InclusiveHiring #CX #ContactCentre #FutureOfWork
💬 Customers want to feel understood. A listener-centric culture transforms transactions into connections. Full article 👉 insights-me.com/culture-of-lis… #CX #CustomerCare #ActiveListening #leadershipmindset
🚀 The Execution Era is here. Training informs. Coaching helps. But Execution Systems build consistency. Reversing leadership drift: insights-me.com/reversing-lead… #Leadership #AI #Culture #Cx
AI and CX investments keep rising — yet customer satisfaction keeps falling. Our latest piece explores how to realign people, data, and AI for real results. Read more 👇 linkedin.com/feed/update/ur… #CX #AI #Leadership #DigitalTransformation
From reactive service to predictive intelligence — AI is redefining the contact centre. Empowered agents, governed data, and human empathy drive the next era of customer experience. Read More: insights-me.com/managing-the-d… #CustomerExperience #GenAI #AgenticAI #CX
💬 Growth starts with learning. Leverage idle time + teamwork + coaching to build skilled, motivated agents who deliver great CX. Full article 👉 insights-me.com/maximising-age… #ContactCentre #AgentDevelopment #Leadership #CustomerExperience
Leadership drift doesn’t start loud—it starts with small inconsistencies. Learn how AI-enabled Execution Systems anchor culture and rebuild trust. Read: insights-me.com/reversing-lead… #AI #Leadership #ContactCentre #CX
From scripted bots to intelligent voices: AI agents are transforming customer conversations — listening, learning, and handing over seamlessly when humans are needed. The new era of voice AI starts now. #AI #CustomerExperience #ContactCentre
2025: The year of the AI–Human balance in contact centres 🤝 💡 AI supplements, not replaces, human agents 🤖 Rise of autonomous AI agents 🙌 “Helpful culture” > speed ⚡ Upskilling frontline staff is essential 👉 insights-me.com #CXLeadership #DigitalTransformation
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