Intercom Support
@intercomsupport
Official customer support account for @Intercom. DMs not monitored, please message us in Intercom. https://www.intercom.com/help/en/ or https://community.intercom.com/
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If you experienced any issues navigating Intercom between 14:39 GMT and 14:54 GMT, thank you for your patience and we apologize for the inconvenience. Our services are now working as expected. Be sure to check our status page for more information: intercomstatus.com
Happy holidays from Intercom! We hope you enjoy this time with your friends, family and loved ones. Our offices will be closed from December 23, 2019 through January 1, 2020 so our team can do the same. This may impact our response time – we appreciate your understanding.
Happy holidays from Intercom! We hope you enjoy this time with your friends, family and loved ones. Our offices will be closed from December 23, 2019 through January 1, 2020 so our team can do the same. This may impact our response time – we appreciate your understanding.
The Intercom Messenger is now back up and fully functional on our website.
Our Intercom Messenger is experiencing some difficulties and we're currently working on a fix. This is mostly impacting our own Messenger, not our customers. Once this is sorted, we will send out an update. Let us know if you have any questions on this.
Our Intercom Help Center is currently down and we're working on a fix. This isn't affecting any customers' Help Centers, only our own! We will send an update when things are sorted. You can contact us with any questions in the meantime!
Great overview of how @intercom's Answer Bot can dramatically improve your support by @kpetterman: intercom.com/blog/customer-… This is such a high impact high potential product area.
How do you train a chatbot? Our Customer Support team found out when they created 100 answers to help develop Answer Bot, our chatbot that automatically resolves 29% of your frequently asked questions. inter.com/2GZPasH
Last day to fill out our annual content reader survey! Your feedback is so important to us and informs our priorities for the year. Plus, one lucky winner will receive a batch of our favorite books on entrepreneurship! inter.com/2RtFlXP
Happy holidays from Intercom! We hope you enjoy this time with your friends, family and loved ones. Our offices will be closed from December 24, 2018 through January 1, 2019 so our team can do the same. This may impact our response time – we appreciate your understanding.
🎁 'Tis the season for an increase in support queries! Join our customer support team on Wednesday, December 5 at 8:00 am PT for a #FacebookLive discussion on leveraging automation to provide an exceptional customer experience during the holidays. inter.com/2AqxtMh
Sorry to hear you're deactivating Intercom. If you have any questions or details why, we'd love for you to write in! --SS
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