Jason Grills
@jason_proprofs
I am a technical writer currently associated with #ProProfsChat. I like writing about emerging customer support products, trends in #customersupport industry.
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Live Chat Statistics📊: Trends and Insights for 2020📈🔖 Awesome post written by @Jared_Cornelll #liveChat #customersupport #CustomerService #Statistics @ProProfs proprofs.com/c/customer-sup…
Are you still having second thoughts about the implementation of #livechat software on your business website? Then it’s high time you should know more about livechat proprofschat.com/blog/what-is-l…
Studies suggest that 79% of businesses prefer to use #livechat at their website instead of email (61%), phone (44%), and social media (48%) platforms to communicate with #customers for instant help during the holiday season To Know More checkout this blog: proprofschat.com/blog/live-chat…
Chatbots have benefits for both customers and your business in many ways, such as higher leads, quicker issue resolution & etc But the real benefits of #chatbots come when you use them in tandem with #livechat Checkout to know more proprofschat.com/blog/chatbot-b…
Designing a good chatbot is possible when you follow chatbot best practices. In our latest blog, we have discussed the 10 #chatbot best practices you should follow to build a successful chatbot. Read on so that you can get started with the implementation proprofschat.com/blog/chatbot-b…
I love using #livechat because it’s simple, easy, and helps me get a solution instantly. But even with live chat, your operators are bound to commit mistakes. Learn how you can avoid such mistakes proprofschat.com/blog/live-chat…
No matter how much the #customers love your product, they won’t come out to tell you that. You have to always take the first step and give them reasons to trust you. Checkout best practices to ask for #testimonials and the most efficient methods proprofschat.com/blog/how-to-as…
Are you witnessing customer attrition lately, and that too at a high rate? You certainly need to start tracking all your customer service mistakes if this is true. Check out this blog to avoid customer service mistakes #customerexperience proprofschat.com/blog/customer-…
Building a customer #loyaltyprogram from scratch can be challenging, and merely looking at what has been done won’t help you make your own. That’s why we’ve built a #quickguide to help you create a powerful loyalty reward program. #Loyalty #livechat proprofschat.com/blog/customer-…
A chatbot benefits your business in many ways. But the real benefits of #chatbots come when you use them in tandem with #livechat. Here are the top 15 benefits of a chatbot for customers and businesses. proprofschat.com/blog/chatbot-b…
Businesses can expect to improve their #salesfunnel and improve #customerretention with lead generation chatbots. To know more about what lead generation #chatbot can do for your business read this article proprofschat.com/blog/lead-gene…
High call volume can be pretty stressful for a customer support team. The response time suffers, and so does #customersatisfaction. In this blog, we have shared some excellent strategies to cope with #callsurge proprofschat.com/blog/reduce-in… #livechat #CustomerService
Chatbot best practices range from designing the scope of the chatbot to the aesthetics of it These practices help you to shape your #chatbot as per your customer’s needs. To know more about the #bestpractices check our blog: proprofschat.com/blog/chatbot-b…
The types of #customerservice you choose will affect your relationships with your customers, so it’s not a decision to be taken lightly. If you’ve been looking for ideas or inspiration, we’ve got you covered. #livechat #traditionalmarketing proprofschat.com/blog/types-of-…
Customer support operators need to know how to #chat with #customers online to keep them hooked with your brand. In this post, we aim to cover nine amazing online chat tips to help your business. Check out to know more about important online chat tips. proprofschat.com/blog/live-chat…
Quick response has encouraged #customers across the globe to opt and accept the use of #livechat software and canned responses is one of the key features. To know more about #canned responses check out this blog proprofschat.com/blog/live-chat…
If you have a small team handling a large number of support requests, #CustomerService automation can prove to be immensely helpful. To find the #rightsoftware We have listed some of the best customer support automation tool available in the market proprofschat.com/blog/best-cust…
By enabling #LIVECHAT on your website, you can monitor visitors, start proactive conversations, track operator productivity via reports, and do a lot more. Adding a live chat is easy. To help you get started, we’ve built a quick guide #LIVECHAT #chatbot proprofschat.com/blog/add-live-…
If you’ve noticed a consistent drop in your lead generation process, then it is time you find the best lead generation tool for your business. We have curated a list of top 40 #leadgeneration tools including #livechat, #chatbot, #popup tools, etc proprofschat.com/blog/best-lead…
Live chat is becoming a popular sales tool among both B2C (74%) and B2B (85%) With the kind of features available, it’s becoming easier for companies to also use live chat for customer engagement on their websites. #LIVECHAT #CustomerExperience proprofschat.com/blog/live-chat…
Creating an online business website on #Shopify alone won’t help you get the conversions for your eCommerce store. You need to get a #livechat onboard to maximize your conversion. Here is a quick way to install ProProfs live chat under 5 minutes proprofschat.com/blog/how-to-ad…
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