Jim Tincher, CCXP
@jimtincher
Heart of the Customer founder and nationally recognized customer experience expert, journey mapper, speaker, author, and entrepreneur.
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A game-changing #CX strategy for #B2B companies is finally here! Pre-order my new book, #DoB2BBetter and get launch team membership—including all these #free bonus gifts! To redeem this limited-time offer, just fill out the form at: hubs.la/Q01km4fQ0
Is experience a key ingredient of great CX leadership? Malcolm Gladwell said that to be successful in a domain, you need 10k hours of practice. But not for successful customer experience leadership, says @jimtincher. #custexp ow.ly/2ma450HyGja
We all heard about the @AmericanAir pilot with the Let's Go Brandon sticker on his luggage. That didn't bother me, because it was his personal gear. But today, my flight attendant had a Trump Pence pin on WHILE servicing passengers. Not a great customer experience. 1
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I’d like to announce that I’ll be calling 2021 “2020” until she gets her shit together.
Donald Trump must be held responsible for inciting today’s terrorism f-st.co/RtcIimL
Today is a reminder, a painful one, that democracy is fragile. To preserve it requires people of good will, leaders with the courage to stand up, who are devoted not to pursuit of power and personal interest at any cost, but to the common good.
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