Matthias Piston
@matthias_piston
Too old to be a #DigitalNative but still curious in #FinTech and #DigitalTransformation | Head of Pre-Sales @Unblu | Father of two | Opinions are my own
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Ein Youtuber hat ein Video geschnitten in dem Christian Lindner sich selber interviewt und es ist das lustigste dass ihr heute sehen werdet
Moment. Wirklich nicht? Mein Weltbild ist zerstört.
We spend $750 billion annually on "defense" and the center of American government fell in two hours to the duck dynasty and the guy in the chewbacca bikini
So true.
In-person meetings aren't the 'gold standard' anymore and 50% of business travel will go away even after pandemic businessinsider.com/bill-gates-bus… #digitalbanking #digitalconversation #conversationalbanking #conversationalplatform #conversationalbanking #cobrowsing #chat #livechat
Re-inventing trust in a digital world.
Our COO, Jens Rabe together with @MILERTWEET, Co-Founder & CEO of SmartPurse, discuss trust in the financial industry. Read the key takeaways from our very first UnbluTalk or watch Olga's speech here: unb.lu/32ZLyzd #digitaltransformation #customerexperience
Stop advising like a Boomer by stepping into the shoes of Millennials
In our latest article, we describe how financial clients still appreciate old-school channels like phone calls and in-person meetings at times, but they want more options to communicate and collaborate with #financialadvisors unb.lu/38s6en4
What can we learn from other banks' #digitaltransformation? Banks need to consider various aspects of the process, including how to create an #omnichannel engagement strategy and customer preferences around automation. unb.lu/3kmqz0g
Celero selects Unblu to enhance credit unions’ digital experience by delivering digitally-enabled and engaging customer-centric experiences as part of the Celero Xpress solution. unb.lu/2GoCpbH
In our latest articles, we explain the top 10 call center KPIs in digital banking. There are multiple ways of measuring #customersatisfaction and team performance... #cobrowsing #chat #conversationalbanking unb.lu/3na3Wy7
How can institutions reinvent trust, collaboration, communication, and banking in general? Tune in to hear @milertweet break down what her thoughts are on where the financial sector is heading and how to act now to improve your CX for the better. unb.lu/3jd8XmV
Find out how your enterprise can save on costs, speed up ticket resolution times, and free up service desk staff time leveraging 𝐊𝐨𝐫𝐞.𝐚𝐢-powered domain-trained and omnichannel #virtualassistants - bit.ly/3mSvyHD #ITSM #ConversationalAI #ITSupport #Omnichannel
🎙 📻 🎧 In PODCAST Folge #22 rede mich mit Ingo Steinkellner von aiaibot über #conversationalai. Als CTO von aiaibot erklärt Ingo sehr einfach und verständlich worum es bei dem Begriff "Conversational AI" eigentlich geht und wir diskutieren zusammen, wa…lnkd.in/gCv3AqW
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#conversationalai #ai #chatbots #podcast #chatbots #ai #ki #künstlicheintelligenz | Sophie Hunder...
🎙 📻 🎧 In PODCAST Folge #22 rede mich mit Ingo Steinkellner von aiaibot über #conversationalai. Als CTO von aiaibot erklärt Ingo sehr einfach und verständlich worum es bei dem Begriff "Conversati...
Here's What Happens Every Minute on the Internet in 2020 visualcapitalist.com/every-minute-i…
I have made some thoughts about the question, when (and why) traditional banks started struggling with customers. Do you agree or not? #digitalbanking #digitaltransformation #neobanks #challengerbanks #conversationalbanking #conversationalplatform #cobrowsing #chat #livechat
In our latest article, our colleague @matthias_piston answers the following question: When did traditional #banks start struggling with customers? Banks are facing #customerexperience challenges but they are still in a privileged position. unb.lu/3mqdioN
So entwickelt die Schweizerische Post ihre #Chatbots
In our latest article, our colleague @matthias_piston answers the following question: When did traditional #banks start struggling with customers? Banks are facing #customerexperience challenges but they are still in a privileged position. unb.lu/3mqdioN
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