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There is a certain level of power and authority you hold in a country that imposes on you the need to properly weigh the implications of your statements before you put them out. At that level, you cannot make strong assertions based on hearsay or single stories. The NCAA is way…
Dear @KenyaAirways, if Ms Gloria Ibukun Omisore is not airlifted safely to her final destination within a couple of hours, there will be ramifications. There are limits that must not be crossed and, in 2025, you will treat Nigerian passengers better.
My brother, I feel like hugging you. You are a gift to the Nigerian aviation sector and o do NOT say this lightly. I am super proud of you. Well done
Thanks to @NigeriaCAA I just received my refund from United Nigeria Airlines. @mikeachimugu01
The rate at which domestic airlines are paying refunds today is commendable. Thanks to my team at the NCAA. The Flight Operations and Adjudication Unit is working. I salute the efforts of Ifueko, Azuka, Mercy, Anifowoshe, Dogoh, Omolola, Job, Amara, and Doose. My A-team standing…
My flight from PH to Abuja on November 10th 2024 by @ArikAir was cancelled. I never got a refund for months even after their '40 working days' had passed until I reached out to @mikeachimugu01 and his team. I got my refund today! Kudos and thanks to you Mike and @nestaseyi
You guys need to work on your website. Indicate to people that your Lagos to Manchester route requires a Schengen visa. It’s not that hard. I’ve been in this unfortunate situation before with @KenyaAirways and I’ve vowed never to travel with you guys again. Please do better.
Update on Passenger Incident at Nairobi (NBO) Transfer Desk Following the recent incident involving a guest at our transfer desk in Nairobi (NBO). We wish to provide further update as follows: We deeply regret any distress this situation may have caused and are sincerely…
Mike thank you I did receive my refund from Arik which was sent months back, but was not notified that it was sent. Email notification will make a difference. Thank you.
Also, tell your staff, at no point should you tell a passenger; 'call your president.' It's arrogance that must never be tolerated.
Update on Passenger Incident at Nairobi (NBO) Transfer Desk Following the recent incident involving a guest at our transfer desk in Nairobi (NBO). We wish to provide further update as follows: We deeply regret any distress this situation may have caused and are sincerely…
"Today's NCAA does not intend to become a mere statistic in the dustbin of history. We are here to splash colours on the canvass of history....."
I had a candid discussion with AIT about some of the challenges per flight disruptions in the industry.
#ThePatriot this week features @mikeachimugu01 and the incredible work he is doing as Director of Public Affairs and Consumer Protection at @NigeriaCAA. #KemKem
Dear @mikeachimugu01 the way this case was handled shows pure professionalism on your part. You have my respect 🙏 @fkeyamo @abikedabiri @nidcom_gov @NIDOUKS @NIDOE_OFFICIAL @nl_nido @OSAKWEJUDE @julezolayinka @Niyicrownwisec @SirUbochi @RaphAbumEsq
UPDATE: KENYA AIRWAYS MEETS WITH THE NCAA, APOLOGIZES FOR ILL-TREATMENT OF NIGERIAN PASSENGER AND ADMITS THAT AIRLINE'S OFFICIAL STATEMENT WAS MISLEADING As Director for Consumer Protection and Public Affairs at the Nigeria Civil Aviation Authority, my duty is to protect all…
UPDATE: KENYA AIRWAYS MEETS WITH THE NCAA, APOLOGIZES FOR ILL-TREATMENT OF NIGERIAN PASSENGER AND ADMITS THAT AIRLINE'S OFFICIAL STATEMENT WAS MISLEADING As Director for Consumer Protection and Public Affairs at the Nigeria Civil Aviation Authority, my duty is to protect all…
Dear @KenyaAirways, if Ms Gloria Ibukun Omisore is not airlifted safely to her final destination within a couple of hours, there will be ramifications. There are limits that must not be crossed and, in 2025, you will treat Nigerian passengers better.
FINAL UPDATE ON KENYAN AIRWAYS/GLORIA OMISORE/OTHERS The Nigeria Civil Aviation Authority is initiating maximum enforcement action against @KenyaAirways for a large number of consumer protection infractions. Frame 1: @KenyaAirways Country Manager in Nigeria apologized for the…
UPDATE: KENYA AIRWAYS MEETS WITH THE NCAA, APOLOGIZES FOR ILL-TREATMENT OF NIGERIAN PASSENGER AND ADMITS THAT AIRLINE'S OFFICIAL STATEMENT WAS MISLEADING As Director for Consumer Protection and Public Affairs at the Nigeria Civil Aviation Authority, my duty is to protect all…
Anybody can stop using any airline. The essence of sanctions is not to punish but to ensure compliance with the regulations that ensure the safety of and better travel experiences for passengers. @KenyaAirways operates 10 weekly flights into Lagos. Some days, they have two…
How about you just ask all Nigerians to not fly Kenya Airways then ? And use alternative networks for connection ?
Kenyans still travel on other airlines. While the argument for a national carrier sounds strong, it does not have much to do with this case. A Nigerian national carrier will be expected to respect the regulations of Kenya if it operates there, same way as we expect that KQ abides…
While we appreciate this effort, we need same energy directed toward establishing a national airline. Kenya Airways serves a country smaller than ours, yet it thrives. If we had our own airline, many Nigerians would gladly patronize it, knowing they are protected by our own laws.
And energetic Director @mikeachimugu01 hs always been consistent and up and doing since the new administration came on board and he continues to fill in all the gaps in that regard. We must understand that this is about regulation and the industry guards such jealously as any
Whao! May God bless Mr. Achimugu in all ramifications! Arik air asked me to pay 77k to move my flight to the next day, it was a clear case of an over charge, Mr. Mike contacted Arik, and I paid the actual difference in cost of ticket in lieu of the over bloated figure🙏🙏🙏
NCAA is having a consumer protection department for the first time in history. Well done, Mike. @fkeyamo is lucky to have a star like you in his team. Keep piling the heat on them until we get it right.
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