it won’t give me the option to dm the account :(
@BootsUK I’ve sent numerous tweets now and still no response and I CANNOT DM YOU! You cancelled my order and haven’t refunded me !!!
@BootsUK Hi is anyone online that can help me please, im having awful trouble trying to contact through email.
@BootsUK Hi. I didn’t collect my order from my local Boots within the time frame. I should be getting an automatic refund. Can you check if this has been actioned please?
@BootsUK Hi, I need to return my whole order as despite paying for next day delivery on 2nd January with a delivery date of 3rd January, my order has only just arrived today!! 10 days late! No clear option on royal mail returns portal for returns reason -not needed- pls advise?
hope you got sorted, customer care, is absolutely shocking, My order is well overdue, when I made contact I was sent an automated email with a checklist which I had to go through to see if that solved my issue! @BootsUK disgusted!
Anyone else having problems with undelivered orders @BootsUK , customer care not responding? What customer care!!
@BootsUK can someone get onto boots Ireland and ask them to pick up the phone in Clondalkin.. my fiancé been trying to contact them all week about meds. Nobody answers the phone ever.
@BootsUK how long do you take to respond to complaints? Nearly 20 days and not even an acknowledgement from you
@BootsUK Why are you now cancelling my orders with the "failed due to internal validation checks" I've never had this issue since boots online began, I've also made 3 successful orders in the last week or so, now this, what's going on with Boots, tried different everything
@BootsUK I'm trying to get a message about a refund but I'm going around in circles.
@BootsUK please DM me. i paid next day delivery and waited a week! i want a refund for the next day delivery
@BootsUK ordered 7 items on the 24th December with a delivery date of tomorrow. Just got an email to say that you have cancelled 6 of them. What’s the point of ordering online when you don’t have the stock??
@BootsUK you charged delivery yet again after spending more than £25
Went back to @BootsUK today, still frozen inside with no heating. Someone called me and hung up on me! Poor customer service.
@BootsUK I booked a flu vaccination on the 10th December 2025 with your Malvern store. On the 14th December, the appointment was cancelled with no reason given. I have not been refunded yet for this cancelled appointment. Please may I be assisted with this?
Dear @BootsUK I like a free gift as much as the next person, but please, please, please give me the option to choose whether I want the free gift or not, especially if I know I'm never gonna use it. Otherwise it'll end up in the rubbish if I can't give it away.
@BootsUK I can see you replying to people who have tweeted you after I did - this order is now 2 days late and no contact from you whatsoever?
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