C-Xcel
@xcel_c
CX is the new stage for corporate warfare! C-Xcel helps businesses achieve success through customer centricity. Reach us at 9599496661
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Goodbye 2021 as you fade into oblivion. You have been tough and presented challenges galore Welcome 2022 - may you bring hope and joy and success in all endeavors #NewYear2022 #HAPPYNEWYEAR
Time.. the biggest teacher and also the best Healer. Give it time. Time will tell. #Time #teacher #Healer
Don't be a wall builder. Always be a bridge-builder. Walls divide. Bridges connect. #people #bridge #Connect
This is year 3 getting dedicated to managing Covid globally! Yet people have not learned enough to stay cautious, distanced, and masked. Lessons not learned, keep getting repeated. That's the law. Learn the lesson now. #Covid_19 #learning #lessons #coronavirus
There is a product. By itself. And then there is the very same product, adapted to fit its core customers' needs. And validated by them. The two can be soooo vastly different! Startup founders and Mentors will vouch for this #startups #creation #product #cutsomer #Markets
I support the Mensarius Oath for ethical investing created by @govclab vcl.to/mensarius #MensariusOath
The metaverse is here, and it’s not only transforming how we see the world but how we participate in it – from the factory floor to the meeting room. Take a look.
That first time the customer lands on your website or makes a phone call – that’s the opening act. From that point, the show has started. In business, the show never ends. There’s the follow-up, customer support and repeat business.
How comfortable are you in giving and receiving?
People can only meet you at the depth, at which they have already met themselves #life #people #relationships #meeting #understanding #depth #knowing
When you’re in crisis mode (as we have been), the personality of a company becomes magnified, and the research shows that younger generations have the largest magnifying glass.
Regardless of the type of business or industry you are in, have you adapted the way you do business to meet the new expectations of a customer who has been, for lack of a better word, Amazonized? hyken.com/customer-exper… #customerservice #customerexperience #CX
Diversity & CX? When an organisations' people profile mirrors its customer profile, they are likely to serve them better - creating better products, designing better services, in short a better customer experience. #CX #customerexperience #diversity #innovation #organisationplan
My views on CX in the ETCIO today. CX is often misunderstood as customer service but is vastly different from it. #cx #cxcel #CustomerExperience #customerservice #business #strategy #DigitalTransformation #organization #structure #Data #CustomerSuccess cio.economictimes.indiatimes.com/news/strategy-…
cio.economictimes.indiatimes.com
Decoding Customer Experience
Customer Experience is oft mistaken with customer service. The truth is far away from this. In fact Customer Service begins, where Customer Experience Fails!
#Change is the only constant, as they say. Changing be hard, but Not Changing can be Fatal How are you #Changing for your #customers and your #employees #CX #CustomerExperience #EmployeeExperience #agile
the customers' perception is only reality. all else are opinions.. and they don't matter
You tell your customer "I am really busy". Your customer hears "You are not important. I have no time for you". It doesn't matter what you mean or what you say, the only thing that matters is what the customer hears and perceives. #customerexperience #culture #communication
How to Create the Perfect Elevator Pitch for Your Startup Idea fi.co/insight/how-to… via @founding #startup #elevatorpitch #founders
#CustomerService begins where #CustomerExperience fails. Focus on building Experiences that have low dependence on service to pick up the threads. What are you focused on building? #CX #CXCEL #Customerfirst #Business #strategy #planning #care #service #customers #enterprise
In business, honesty & integrity r mandatory values. But is the same always true when it comes to transparency with customers? Even if it means owning up when something goes wrong? For customers, #transparency leads to #trust Its the best policy #business #Communication #brand
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