Matt Smith
@APSProcessMan
Special Projects Coordinator @APSVirginia; Owner, 3Questions, LLC; helping organizations accomplish what's important to them.
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Harry Hertz “The #Baldrige Cheermudgeon”: Further Thoughts on Inclusive Leadership nist.gov/blogs/blogrige…
The greatest leader is not necessarily the one who does the greatest things. He is the one that gets the people to do the greatest things. - Ronald Reagan
As a leader and a manager, how do you work to make your organization excellent? 3questions.us/leaders-and-ma…
The meaning of process in a service environment has to incorporate feedback from the customer. - Harry Hertz #SPQA
Put a key question from the Organizational Profile as a standing meeting agenda item - JoAnn Sternke #SPQA
The bump in the road is focusing on the opportunities for improvement in feedback rather than celebrating the strengths - Harry Hertz #SPQA
Onboarding is about selling the employee on ‘you made the right choice to work here’ - Harry Hertz #SPQA
The interview should be around cultural fit - Allison Carter #SPQA
It’s how intentional you are about the onboarding process. -JoAnne Sternke #SPQA
Organizations can’t be risk adverse, it’s how you manage risk. - Harry Hertz #SPQA
LIVE on #Periscope: Interesting sculpture pscp.tv/w/awXiUjI0NzE0…
A6: People need to understand why the SMART format is exemplary and training how how to write a goal in SMART format. #APSchats
A4: Probably the biggest struggle for me is finding a measure that is a valid indicator of the intended improvement. #APSchats
A3 The focus is something I want to improve to help improve my services. Its a conversation about priorities. #APSchats
A3 Most of the SMART goals I work with are about evaluation of an improvement, not an individual. #APSchats
A3 The focus is something I want to improve to help improve my services. Its a conversation about priorities.
A2 I've seen all sorts of data such as customer satisfaction, project milestones and amount of documentation created.
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