Adrian Richardson
@AdeyR101
Personal account. Not the views of my employer. Insta: Adey9999 SC: Adey999
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Brilliant service recovery @British_Airways on BA1433 today until baggage reclaim when Maggie was both unhelpful and rude. Shouting at your customers “ yes” then “fill a form or do it online” really no point in having a human being offering assistance
Heard someone on my flight from London Heathrow to Glasgow say that @british_airways wants to compete with @easyJet. No food or even water on a pointlessly delayed flight. They couldn't board everyone in time is a joke 🤣
@British_Airways my 18:55 from GLA to LCA was cancelled. Fair enough, these things happen. My replacement flight was the 17:25, too early, so booked the only other option 20:25 to LHR. To make matters worse, BA just notified that there is no food or drinks service tonight
It’s a nationwide IT glitch apparently 🙄. I just turned up to collect my order but there was just a note in the door. Store staff were utterly useless with no other info. Poor poor service @Tesco not letting customers know.
It's not only about that if your mortgage DD bounces (Like mine might) then it will impact your credit rating too. @TSB what are you going to do about this atrocious service
There are now 3 certainties in life. Death, taxes and the TSB mobile app breaking on the last working day of the month.
Hi @Gatwick_Airport my friend with a disability, Victoria, has been left waiting on a plane that’s landed for getting on for an hour now. This is really unacceptable.
@AmericanAir apparently your representative tells me I have 48 hours to disagree with a time change to my flight otherwise it’s my fault! How is this - we have to arrive two hours earlier than we are supposed to as you’ve move us to the wrong flight!
Might be a conspiracy theory but mams ordered THREE Lateral Flow test packs and none have been delivered….. is someone swiping them @RoyalMail @RoyalMailHelp ? Very worrying indeed!
Hey @British_Airways 358 is delayed due to it being a manual load as it’s a LGW aircraft - could this not have been factored in and boarding delayed?
@DarentValleyHsp I really think In a time when you do not allow visitors your wards should answer their phones to concerned relatives. #cherryward
Indeed - and typing this while currently at 30 mins + waiting on the Heathrow rewards telephone helpline after no response to my email over 3 weeks ago. Understand it is a difficult time business-wise, but still.
Getting worried as we completed return flights with @British_Airways holidays with their double tier points but not yet credited. Qualifying year ends next month and would gain status - looking on @FlyerTalk loads of people not had them credited @ThePointsGuyUK
@Tesco really hope I'm going to get a refund on my collection charge for a food shop I can't complete! Understand you're having issues but at least contact those of us needing to update our baskets for tomorrow with a voucher or something?
@Tesco Can you just admit that your site isn't going to be up and running tonight and save 100s of us from sitting staring at the waiting room screen until the 11:45 cut-off! Copy and pasting the same reply over and over when your site has been down in excess of 6 hours is bs!
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