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Hi So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Don't use @GetYourGuide they have taken almost £900 out of our account and then cancelled the order on us. They now expect us to pay again which they will take immediately but have to wait up to 5 working days for a refund on our original purchase.
Hi @KevinRagan12 So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Hi @GwilymMcGrew So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
@BillAckman Whoa! Hey @GetYourGuide and @JohannesReck … you just canceled my booking without my permission after your guide tried to get me to cancel without you and pay him directly. Horrible! Then you sent an email saying I canceled when I did not. I g Had received a call…
Hi @LeQuartzy So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
@GetYourGuide Tentative d’escroquerie d’un guide avec lequel vous travaillez au Machu Picchu (tentative de vente d’un billet frauduleux + abandon de la visite). Nous avons dû faire la visite tout seuls. Vous refusez un remboursement. C’est honteux #MachuPicchu #Escroquerie
Hi @ashokku42010197 So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Hi @Nak_Official1 So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
This company is absolutely rubbish..I Lost approx 200 usd, I booked ticket and I didn't get ticket when I reached with family there they said go and find them..I couldn't found it as ticket was with guide. Before that I was in queue for 1 hr with kids bcoz there was no proper…
Hi @DeanZenios13050 So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
And still nothing. Just unreal really. Just reinforcing how incompetent and unbothered about your customers you are. Terrible.
Hola @marcelsabdon. Lamentamos mucho escuchar esto. Envíanos un mensaje directo con tu correo electrónico y número de WhatsApp. Te informaremos mejor.
Hi @e_lauta So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
They are a scam!!! Don’t book anything with them. They are not refunding my money when they said they would!!!
Hi So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
They are a scam!!! Don’t book anything with them. They are not refunding my money when they said they would!!!
Hi @pickreports So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
@GetYourGuide Hi there we’ve booked an experience in Istanbul through you today for £117.94. We have received no order no or booking confirmation . What do we do ? Hagia Sophia / basilica cistern / blue mosque .
Hi @JacobBrehme So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Bought tickets for Disneyland Paris Magic Shuttle through @GetYourGuide . They sold me tickets knowing I would never make the final bus pick up. Ended up not using the tickets and forking out for an expensive taxi. Terrible service misleading not explaining distance to terminal
Hi @wolfbally So sorry to hear this. Please drop us a DM with your email address and WhatsApp number. we'll advise you further.
Thank you. We have spoken to someone on the chat who is simply, appearing, to hide behind third party operators and cancellation and refund policies. I'm quite reluctant to continue as it feels like hitting our heads against a wall!!
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