AssistCRM's profile picture. Benvenuti sul canale di Assist Digital. Con il cliente sempre al centro, utilizziamo tecnologie innovative e sperimentali per trasformare i processi di CRM.

Assist Digital

@AssistCRM

Benvenuti sul canale di Assist Digital. Con il cliente sempre al centro, utilizziamo tecnologie innovative e sperimentali per trasformare i processi di CRM.

Al #DigitalTalks bello scambio di esperienze tra i panelist sulle diverse modalità di approccio alla #MarketingAutomation A bordo: #EniGasELuce #Fastweb #Pirelli #MasterCard #Sky #ThinkDigitalThinkAssist

AssistCRM's tweet image. Al #DigitalTalks bello scambio di esperienze tra i panelist sulle diverse modalità di approccio alla #MarketingAutomation 

A bordo: #EniGasELuce #Fastweb #Pirelli #MasterCard #Sky

#ThinkDigitalThinkAssist

Forrester prevede 23 bilion di investimenti in marketing per il 2019. Quanti di questi saranno destinati alle piattaforme di#MarketingAutomation? #ThinkDigitalThinkAssist #DigitalTalks


Assist Digital reposted

“Make yourself heard, you have an impact on other people’s lives” #InspiringFifty #InspiringFifty2018Italy

SheTechItaly's tweet image. “Make yourself heard, you have an impact on other people’s lives” #InspiringFifty #InspiringFifty2018Italy

Assist Digital reposted

"Crediamo nel bisogno di role model nel mondo della #tecnologia" @bcominelli @microsoftitalia #InspiringFifty #InspiringFifty2018Italy


Inizia l'evento #InspiringFifty @microsoftitalia. Tra poco le 10 giovani donne inspiring selezionate da #SheTech incontreranno le mentor #InspiringFifty2018Italy



How do you imagine the #retail experience of the future? Our #workshop, organized with @HuaweiEBGItalia, helped @adidas reinvent their in-store experience providing the participants with useful insights about the next retail trends. Here's what happened! #ThinkDigitalThinkAssist

AssistCRM's tweet image. How do you imagine the #retail experience of the future? Our #workshop, organized with @HuaweiEBGItalia, helped @adidas reinvent their in-store experience providing the participants with useful insights about the next retail trends. Here's what happened! #ThinkDigitalThinkAssist
AssistCRM's tweet image. How do you imagine the #retail experience of the future? Our #workshop, organized with @HuaweiEBGItalia, helped @adidas reinvent their in-store experience providing the participants with useful insights about the next retail trends. Here's what happened! #ThinkDigitalThinkAssist
AssistCRM's tweet image. How do you imagine the #retail experience of the future? Our #workshop, organized with @HuaweiEBGItalia, helped @adidas reinvent their in-store experience providing the participants with useful insights about the next retail trends. Here's what happened! #ThinkDigitalThinkAssist
AssistCRM's tweet image. How do you imagine the #retail experience of the future? Our #workshop, organized with @HuaweiEBGItalia, helped @adidas reinvent their in-store experience providing the participants with useful insights about the next retail trends. Here's what happened! #ThinkDigitalThinkAssist

Assist Digital reposted

Ivan Colombo @AssistCRM "tecnologia è pronta, il problema principale è che le aziende non hanno adeguato i modelli organizzativi per sfruttare le capability tecnologiche. Necessarie skills variegate" #OCX18

Osserv_Digital's tweet image. Ivan Colombo @AssistCRM "tecnologia è pronta, il problema principale è che le aziende non hanno adeguato i modelli organizzativi per sfruttare le capability tecnologiche. Necessarie skills variegate" #OCX18

Luca Petroni at #HCE2018: "We share with @Huawei the same interest in crucial fields: #robotic process automation, robotic #ContactCenter, #SmartCities. That's why we need to strengthen our collaboration in order to offer our customers a real #optichannel experience". #DigitALL


Luca Petroni at #HCE2018: "Alone we swim like little fishes in a big competitive digital ocean. That's why partnerships are fundamental for us, like the one with @Huawei." #DigitALL #AI #ThinkDigitalThinkAssist


Luca Petroni, our Head of Digital Strategy and Design at #HCE2018: "As Assist Digital, we have developed a strong #AI competence center to design and deliver effective customer experiences through automatic channels". #DigitALL #ThinkDigitalThinkAssist


Great news from #HCE2018 in #Rome: Luca Petroni, our Head of Digital Strategy and Design, will be on stage tomorrow at 2.15 pm to share our vision and experience about #AI strategy. Don't miss his keynote speech! #Digitall #ThinkDigitalThinkAssist

Innovate for a #DigitAll Europe – this is the theme for #HCE2018. Huawei cordially invites you to be a part of the discussion to create an all-inclusive, fully connected and intelligent Europe. Join us and register for our livestream: tinyurl.com/SMTW-HCE18



Our CEO @FrancescaG : for the future of IVR we need a design culture that brings together 3 different ingredients: technology, experimentation, omnichannel. #IVR #workshopIVR #ArtificialIntelligence #ThinkDigitalThinkAssist


Our CEO @francescaG suggests a keyword in conclusion of today's workshop, #dynamism: technological acceleration of #AI, organizational development, evolution of skills and constant change of customers themselves. #IVR #workshopIVR #ArtificialIntelligence #ThinkDigitlThinkAssist


Luca Petroni, our Head of Digital Strategy and Design: 90% of IVRs in Italy has a female voice. But even this choice can serve to "color" an IVR, mixing male and female voices to characterize different topics. #IVR #ArtificialIntelligence #workshopIVR #ThinkDigitalThinkAssist


#UserCenteredDesign of a good IVR in 6⃣ steps: ➡️information design ➡️design and labeling ➡️tone of voice ➡️proactivity ➡️customization ➡️blending #IVR #ArtificialIntelligence #workshopIVR #ThinkDigitalThinkAssist


What is the role of #design in redefining the #IVR experience? Luca Petroni, our Head of Digital Strategy and Design, and Marzia Battaglia, Senior UX Designer, about how to design it user-centered! #usercentereddesign #IVR #AI #workshopIVR #ThinkDigitalThinkAssist

AssistCRM's tweet image. What is the role of #design in redefining the #IVR experience? Luca Petroni, our Head of Digital Strategy and Design, and Marzia Battaglia, Senior UX Designer, about how to design it user-centered!

#usercentereddesign #IVR #AI #workshopIVR #ThinkDigitalThinkAssist

Assist Digital reposted

Il nostro COO Gennaro Bisesti al panel "La trasformazione digitale dell'#IVR: l'esperienza di grandi aziende a confronto" @AssistCRM #aprovadifuturo #workshopIVR #ThinkDigitalThinkAssist

EA_Italia's tweet image. Il nostro COO Gennaro Bisesti al panel "La trasformazione digitale dell'#IVR: l'esperienza di grandi aziende a confronto" @AssistCRM #aprovadifuturo  #workshopIVR #ThinkDigitalThinkAssist

.@marcopalmonari : The 4⃣ ingredients of a #ConversationalIVR: ➡️automation strategy ➡️design of automation logics based on the chosen technology ➡️"best of breed" technology ➡️evolutionary maintenance #IVR #ArtificialIntelligence #workshopIVR #ThinkDigitalThinkAssist


The AI technologies available today were unthinkable a just few years ago. Speech recognition systems have now reached 95% of "word accuracy". #IVR #AI #workshopIVR #ThinkDigitalThinkAssist

AssistCRM's tweet image. The AI technologies available today were unthinkable a just few years ago. Speech recognition systems have now reached 95% of "word accuracy".

#IVR #AI #workshopIVR #ThinkDigitalThinkAssist

Our Head of AI Solutions @marcopalmonari: Vocal #IVR and technological solutions compared, what does the market offer today? #IVR #workshopIVR #ThinkDigitalThinkAssist


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