AtlantaITSM's profile picture. Connecting to Atlanta based Service Management and Process professionals

Karen Jenkins

@AtlantaITSM

Connecting to Atlanta based Service Management and Process professionals

Karen Jenkins reposted

Don't forget that the ATL LIG will host the Cox Automotive approach to “Service Enablement” on 8/24. Learn more: ow.ly/S7SS30ew5QQ


Karen Jenkins reposted

Join the Atlanta LIG at the #ITSM Southern Summit on next Monday, Oct 17th! ow.ly/X3nQ304VI0N


Maryville's SLCM methodology is making significant strides in helping clients deliver services faster and more efficiently ... win-win!


The challenge of keeping a CMDB greenfield should not hinder a greenfield opportunity. If you have a fresh start, start there!


Kudos to Emory University's Service Management team for winning itSMF's project of the year!


At Fusion 2011 - ITIL 2011 - Service Strategy has a Business Relationship Management Process!!


Industry trend: Governance and portfolio management moving from PMO to mature ITSMO organizations. PMO focusing on execution and delivery.


Leaders should instill the same confidence in staff as parents instill in children; provide the security to promote risk taking & courage.


There are risks and costs to a program of action. But they are far less than the long-range risks and costs of comfortable inaction. JFK


Arrived in Louisville for Fusion '10. All presentations will be posted online http://www.itsmfusion.com/presentations.


Plan to tweet responsibly and in moderation. Non-Atlanta service managers welcome!


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