BitMart Support
@BitMartSupport
Official support account of @BitMartExchange. DO NOT tweet us your personal data publicly. Please use our live chat on http://www.bitmart.com for assistant.
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🚨Due to the SLF chain halt, BitMart has suspended the deposit and withdrawal services for SLF. 👉bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart will pause all ZEON-related features and remove the ZEON/USDT trading pair. Users should cancel their orders of ZEON from our platform. 👉 bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart decides to delist GAIN suspend the deposit feature, and related trading pair. The withdrawal of GAIN closes at 2:00 AM on January 11th, 2026 (UTC). 📷 bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart has suspended the withdrawal feature of KDA. Please be patient and keep an eye on our announcements for further updates. 👉 bitmart.zendesk.com/hc/en-us/artic…
🚨 Per project's request, BitMart will suspend BAMA trading feature. Please note the below date for suspension: Trade feature: 11/10/2025 8:00 PM UTC Please be patient and keep an eye on our announcements for further updates. 👉 bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart suspended KITH BSC chain withdrawal features. Please stay tuned for further announcements regarding the completion and reopening of all services. 👉 bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart has completed FND token migration and provided users with a swap service. Per project's request, the old FND token will be automatically swapped to new LofiBNBGirl (LOFIBNB) token at a rate of 9 (Old FND) : 1 (New LOFIBNB). 👉 bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart has completed SHM token split. Per project's request, the Shardeum (SHM) token will be automatically split at a rate of 1 (before) : 240 (after). 👉 bitmart.zendesk.com/hc/en-us/artic…
🚨 Per project's request, BitMart will pause all FTN-related features and remove the FTN/USDT trading pair. Users should cancel their orders of FTN from our platform. 👉 bitmart.zendesk.com/hc/en-us/artic…
🚨 Per project's request, BitMart will pause all BAD-related features and remove the BAD/USDT trading pair. Users should cancel their orders of BAD from our platform. 👉 bitmart.zendesk.com/hc/en-us/artic…
📢 BitMart has completed DRDR token migration, and provided users with a swap service. Per project's request, the old DRDR token will be automatically swapped to new DRDR (DRDR) at a rate of 1:1. 👉 bitmart.zendesk.com/hc/en-us/artic…
📢 BitMart will suspend PAYAI deposit, trading, and withdrawal features for token swap. 👉 bitmart.zendesk.com/hc/en-us/artic…
📢 Per project's request, BitMart will pause all FLOKIETH-related features and remove the FLOKIETH/USDT trading pair. The withdrawal of FLOKIETH closes at 10:00 PM on January 1st, 2026 (UTC). 👉 bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart decides to delist KEFUXIAOHE, CHONGSHENG, NAILONG, STOREFUN, suspend the deposit feature, and related trading pairs. The withdrawal of KEFUXIAOHE, CHONGSHENG, NAILONG, STOREFUN closes at 12:00 PM on December 31th, 2025 (UTC). 👉 bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart has completed the contract swap for NEO (NEO) and GAS (GAS). At the request of the project team, the old NEO and GAS tokens have been swapped for the new tokens at a 1:1 ratio. 👉 bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart has completed FLOKIETH token migration, and provided users with a swap service. 👉 bitmart.zendesk.com/hc/en-us/artic…
🚨 As per the project team's request for a token swap, BitMart will suspend DRDR deposit, trading withdrawal features. Please note the below date for suspension: 10/30/2025 10:00 AM UTC 📷 bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart decides to delist RUNE, DYM suspend the deposit feature, and related trading pairs (shown as below) at 10:00 AM on October 30th, 2025 (UTC The withdrawal of RUNE, DYM closes at 10:00 AM on December 30th, 2025 (UTC). 📷 bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart delisted SILVER. For users who are holding the affected assets, the withdrawal closes as of 12/29/2025 5:00 PM UTC. 📷 bitmart.zendesk.com/hc/en-us/artic…
🚨 BitMart has completed $SILVER token migration, and provided users with a swap service. Per project's request, the old $SILVER token will be automatically swapped to new SILVER ($SILVER) at a rate of 10000:1. 👉 bitmart.zendesk.com/hc/en-us/artic…
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