CRM Note
@CRMNote
An initiative to share and leverage tips and stories on the art of Customer Relationship from you - the industry expert on this subject.
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Enterprise to Consumer with Love: Facebook IPO & Social CRM e2csoftware.blogspot.com/2012/05/facebo…
Loyalty: The Currency of Customer Satisfaction — Part 2 impactlearning.com/loyalty-the-cu… #custserv
Do You Know What You Are Feeling? - Peter Bregman - Harvard Business Review: s.hbr.org/JDvMMp
Everything I Need to Know About Customer Relations I Learned From My Dog | Dukky dukky.com/2012/05/everyt…
Big Data has Big Implications for Customer Experience Management businessoverbroadway.com/big-data-has-b…
The opportunity under our corporate nose: Results of our 2011 email responsivene.. bit.ly/JODdys
CASE HISTORY: IBM Software Premier Club. Generating $310 million in incremental .. bit.ly/JzsdZl
Customer Experience Design: it’s not about the process it’s about the human being bit.ly/H1BIKr
Apple: a practical human inquiry into service, customer experience and customer-.. bit.ly/HRuYiw
Socializing with Your Customers and Why It is Effective bit.ly/J8T3Ui
Social Media Marketing - Some Essential Reference Points Today bit.ly/JOCqgQ
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