Consortium for Service Innovation
@CSInnovation
Non-profit alliance of customer-centric companies doing R&D on customer engagement. Always looking for a few good thinkers. Tweets by @Sara_inquirer & @mmefab
قد يعجبك
ICYMI...The KCS v6 Adoption Guide is now the KCS v6 Adoption & Transformation Guide! Please enjoy a 5 min summary of the changes, cultivated by a group of @CSInnovation Members. Recommended viewing for anyone on any part of a #KCS journey! youtu.be/7bwS01n7POA
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The new and improved KCS v6 Adoption & Transformation Guide | 5 min...
KCS is a journey! Join us to learn from #KCS leader Jessica Wu of @Alation about their overall program, key first steps in getting started, and adoption roadmap. Public Virtual Event, November 17, 8-9am Pacific serviceinnovation.org/event/kcs-in-a…
Thanks to this team of @CSInnovation Members for leading a great convo! Especially insightful wisdom shared about setting expectations for change and the LOOPyness of KCS journeys. Summary of changes + recording: serviceinnovation.org/kcs-v6-adoptio…
No such thing as too much knowledge! We love seeing the new logo out and about 😍
We are very pleased to announce updates to the KCS v6 Adoption & Transformation Guide! --A summary of changes: serviceinnovation.org/kcs-v6-adoptio… --Join us on November 8 at 9 am Pacific to hear from the team that inspired and guided these changes! serviceinnovation.org/event/updates-…
Community Announcement! Along with the new look for @CSInnovation, the KCS Academy name has been retired. We'll continue to champion the global network of KCS practitioners and share valuable experience under the name *KCS in Action*
English is cool and all 😂 @proaccessio we appreciate everything you do to help more global folks experience the benefits of #KCS! 🙌
We shared some big news yesterday... we have a new look! Please meet our new logo and you can look forward to a brand new website launching next week!
Meet our Member Summit 2022 presenters! Learn from these experts + the always-insightful Open Space sessions where all attendees contribute to the agenda... Virtual Member Summit Sep 27-29: serviceinnovation.org/event/virtual-… Public Member Summit Recap Oct 6: serviceinnovation.org/event/member-s…
We're looking forward to learning from Members at @pingidentity, @Akamai, DB Kay & Associates, @F5, @SmarshInc, @thermosci, @Novavax, @PAR_Tech, @NetApp, and more. PLUS in case you missed the memo, there will be some exciting announcements!
Our annual Member Summit is less than 4 weeks away! Please enjoy this brief message from @MattSeaman16 sharing about where we've been and where we're heading together. See you soon!
Q2 2022 Recap: New Intelligent Swarming Resources and Tons of Experience Shared by KCS Aligned Vendors! serviceinnovation.org/q2-2022-recap-…
Join us August 10 at 8am Pacific for our next KCS in Action: Optimizing Sales Support through KCS! Learn how @Oracle implemented KCS, using Oracle Service Cloud Knowledge Advanced, to streamline their Sales Demo Environment Management and Support org. serviceinnovation.org/event/optimizi…
How can you leverage voice of your customer at each touchpoint to create better product experiences? Join us on June 9 at 8am Pacific w/@SearchUnify & @GEOTAB to learn more! serviceinnovation.org/event/voc-driv…
Best Practices for #KCS Success @tylertech May 26, 8-9 am Pacific ✅Improving findability ✅Coaching for success ✅Delivering relevant knowledge across the organization serviceinnovation.org/event/best-pra…
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