CSQA Institute
@CSQAInstitute
Transforming service industry experience from "just a job" to a successful career path.
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7 steps to take when a star employee disengages f-st.co/Z9SJz7I
The Secret To Getting Five-Star Reviews buff.ly/3fB0R8c via @Forbes Before you can get a five-star review … You must be good enough to earn a five-star review! #businessstrategy #customerexperience
Shifting cultural assumptions about the "right" indoor temperature could save us incredible amounts of energy. f-st.co/voYGIXw
Top performers bridge the business and technology gap at significantly higher rates than others. #ChartOfTheDay mck.co/3dWHNj5
How do your quality metrics rank compared to the industry averages? Have you compared the numbes already? bit.ly/3rI6STn #csbenchmarks
Now post your job requirements for FREE on GradSiren and get loaded with the right candidates for the job in no time. Simply sign-up and get your ball rolling. bit.ly/3pC82QS #requirements #jobs #candidates #rolling
Yes! You know you're switching careers/jobs/industries, but that shouldn't be the first thing you tell someone! Watch this advice from @DrDawnGraham, author of Switchers. #jobsearch
Employees need engaging work now more than ever. hbr.org/2020/04/how-to…
Start asking people unexpected, thought-provoking questions that can’t be answered with a simple yes or no. muse.cm/3eYusZl
Want to get to know your customer better? Predictive #analytics can help you turn raw data into actionable business insight. Find out how: mck.co/3vA7JsM #CX
Does your organization have high-performing teams dedicated to providing great customer experiences throughout the entire #customerjourney? bit.ly/3qV5A7p
If you don’t measure the quality of the experience you deliver, you can’t possibly improve it.
The secret reason we all care deeply about logos (even if we pretend we don’t): f-st.co/vsmRs1z
No job is ever perfect, and no offer is ever one that you can’t refuse. bit.ly/3ukhKcO #HR
CEO Dan Schulman and executive VP of global sales Peggy Alford explain how they see diversity as central to the company’s mission. f-st.co/yzrIgWs
fastcompany.com
How PayPal is allocating its $535 million commitment to fight economic inequality
"We need to step up, every one of us," says Dan Schulman.
The good news is that it won’t take that long to clear out the clutter. f-st.co/xl7tM64
Focus on these five aspects of your LinkedIn profile, and let your next job come to you. s.hbr.org/2XFkG4N
Graduate school can be the perfect way to advance your career and find personal fulfillment. muse.cm/3oXzYNf
Change is the very essence of the management job. s.hbr.org/3qG7Qjf
hbr.org
All Management Is Change Management
Change management is having its moment. But when you think about it, isn’t all management the management of change? If sales need to be increased, that’s change management. If a merger needs to be...
How to clean up your schedule and make more time for what matters. muse.cm/3auceLv
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