내가 좋아할 만한 콘텐츠
http://tinyurl.com/6ec6nt and motivate your team at Call Centre Expo 2008
New iPhone set to outsell Blackberry for business customers:http://www.customer-strategy.co.uk/csnews/index.cfm?ccs=584&cs=3687
Let the customer decide what quality is:http://www.customer-strategy.co.uk/csnews/index.cfm?ccs=584&cs=3686
Online auctioneer eBay ordered to pay damages over fake luxury goods:http://www.customer-strategy.co.uk/csnews/index.cfm?ccs=584&cs=3665
Getting the customer experience right even more important in downturn:http://www.customer-strategy.co.uk/csnews/index.cfm?ccs=584&cs=3637
Organisations falling short in delivering the ‘customer experience’:http://www.customer-strategy.co.uk/csnews/index.cfm?ccs=584&cs=3630
Homeshoring Finally Set to Take off in The UK:http://www.customer-strategy.co.uk/csfeatures/index.cfm?ccs=576&cs=3474
How to sell smarter by understanding the buyer: http://tinyurl.com/5qkyv9
Customer satisfaction with airlines no guide to success: http://tinyurl.com/5ahrkd
Countdown to the Olympic Games: Beijing...then London: http://tinyurl.com/6gbvyr
Super Complaint Handling - Eight Key Questions: http://tinyurl.com/5kzplb
Homeshoring Set to Take Off in the UK: http://tinyurl.com/6rafvv
Contact Centre Transformation Based on BSkyB: http://tinyurl.com/6hqrxc
New blog: Why BA Has Lost the Trust of its Customers http://tinyurl.com/67mzfx
Article: All the World's a Stage (from Customer Strategy Magazine) - http://tinyurl.com/6b2byp
Article: Homeshoring Finally Set to Take Off in The UK - http://tinyurl.com/6rafvv
Article: Contact Centre Transformation Based on Insight for BSkyB - http://tinyurl.com/6hqrxc
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