CXOracleSF's profile picture. Believe a Customer should Never lose their Voice. --Customer Experience(CX) Solutions Consultant

scott fish

@CXOracleSF

Believe a Customer should Never lose their Voice. --Customer Experience(CX) Solutions Consultant

Doing your homework doesn't end with graduation. buff.ly/1xvsnqm


Great start to knowing your Customer. buff.ly/13xtTNT


It Starts with Customer's Needs.... buff.ly/1HepCij


Some Customer Experience Statistics Worth Knowing… | CustomerThink buff.ly/1EqFQ3z


CX Journey™: 18 Reasons to Map Customer Journeys buff.ly/1tZixuV


Creating a Customer Centric Culture: How to Use NPS to Its Maximum Advantage | CustomerThink buff.ly/1tbcd4h


Can you fit into your Customers shoes. buff.ly/1smnCQv


Factoring in Rep Level to calculate ROI in the Contact Center buff.ly/1lESlVT


Are you listening or hearing your Customers or Employees? buff.ly/1qopYLy


Impress your Customer with Intuition. buff.ly/1p5AVfT


Is your Company serious about the Mobile Experience Ahttp:/ buff.ly/1pzDGdV


The more you know about he customer the better. buff.ly/1pt7YOq


Is The Way We Are Going About Customer Acquisition and Retention Dead Wrong? | CustomerThink buff.ly/1rB9fTm


scott fish reposted

42% of Americans who have complained about a company in social media expect a response within 60 min buff.ly/18hzjOR via @jaybaer


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