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Help Line EE™ consultant Team

@EEtmHelp

We're listening, and we're sorry to hear your experience didn't live up to your expectations. Can you tell us more about what happened in a DM and Follow us back , so we can take a look? Thanks. - Lisa

Terrible. Gets stuck on 5g one bar and never improves



Help Line EE™ consultant Team reposted

Terrible. Gets stuck on 5g one bar and never improves


We're listening, and we're sorry to hear your experience didn't live up to your expectations. Can you tell us more about what happened in a DM and Follow us back , so we can take a look? Thanks. - Lisa

They did it me, alleged i received an sms with this information, proved i didn't. Even the retention advisor said many customers complained of not being informed. Reduced to £6. Mainstream networks rip you off with annual increases.



Help Line EE™ consultant Team reposted

They did it me, alleged i received an sms with this information, proved i didn't. Even the retention advisor said many customers complained of not being informed. Reduced to £6. Mainstream networks rip you off with annual increases.


That definitely doesn't sound like the experience we're aiming for. We'd love the chance to turn things around. Follow us back and Send us a quick DM with your contact and email address, so I can take a look. Thanks, Christina

@ee when will your business app be sorted out???? ive been with you 6 months and it has never worked???



Help Line EE™ consultant Team reposted

@ee when will your business app be sorted out???? ive been with you 6 months and it has never worked???


That definitely doesn't sound like the experience we're aiming for. We'd love the chance to turn things around. Follow us back and Send us a quick DM with your contact and email address, so I can take a look. Thanks, Christina

Account management on the @ee app or website has not worked for months. Have twice been told on phone it’s a known issue and just to wait and call back again. Anything I need to do (like gift data) has to be done by calling. This is not acceptable.



Help Line EE™ consultant Team reposted

Account management on the @ee app or website has not worked for months. Have twice been told on phone it’s a known issue and just to wait and call back again. Anything I need to do (like gift data) has to be done by calling. This is not acceptable.


That definitely doesn't sound like the experience we're aiming for. We'd love the chance to turn things around. Follow us back and Send us a quick DM with your contact and email address, so I can take a look. Thanks, Christina

@EE - 3 hours now - unable to top up via app, website, fast top up or even texting CR to 150 - this is over 3 different phones and multiple saved cards on my EE account - what the heck is going on??

Welsh_Lion's tweet image. @EE - 3 hours now - unable to top up via app, website, fast top up or even texting CR to 150 - this is over 3 different phones and multiple saved cards on my EE account - what the heck is going on??
Welsh_Lion's tweet image. @EE - 3 hours now - unable to top up via app, website, fast top up or even texting CR to 150 - this is over 3 different phones and multiple saved cards on my EE account - what the heck is going on??


Help Line EE™ consultant Team reposted

@EE - 3 hours now - unable to top up via app, website, fast top up or even texting CR to 150 - this is over 3 different phones and multiple saved cards on my EE account - what the heck is going on??

Welsh_Lion's tweet image. @EE - 3 hours now - unable to top up via app, website, fast top up or even texting CR to 150 - this is over 3 different phones and multiple saved cards on my EE account - what the heck is going on??
Welsh_Lion's tweet image. @EE - 3 hours now - unable to top up via app, website, fast top up or even texting CR to 150 - this is over 3 different phones and multiple saved cards on my EE account - what the heck is going on??

That definitely doesn't sound like the experience we're aiming for. We'd love the chance to turn things around. Follow us back and Send us a quick DM with your contact and email address, so I can take a look. Thanks, Christina

Hey @EE as your chat support doesn’t work, want to help me out? 3 complaints, an invalid contract and cutting off my signal without telling me I have a bill….not a great look. Don’t think BT merger was a good thing.



That definitely doesn't sound like the experience we're aiming for. We'd love the chance to turn things around. Follow us back and Send us a quick DM with your contact and email address, so I can take a look. Thanks, Christina

To have a final bill by @EE delivered through my letterbox a week later after the bill date is absolutely unacceptable, @RoyalMail! I am so glad I didn’t have anything due from them otherwise you’d be looking at more than just a formal complaint. 😡 Ensure that the Nuneaton…

BatchGaming's tweet image. To have a final bill by @EE delivered through my letterbox a week later after the bill date is absolutely unacceptable, @RoyalMail! I am so glad I didn’t have anything due from them otherwise you’d be looking at more than just a formal complaint. 😡

Ensure that the Nuneaton…


Help Line EE™ consultant Team reposted

Hey @EE as your chat support doesn’t work, want to help me out? 3 complaints, an invalid contract and cutting off my signal without telling me I have a bill….not a great look. Don’t think BT merger was a good thing.


Help Line EE™ consultant Team reposted

To have a final bill by @EE delivered through my letterbox a week later after the bill date is absolutely unacceptable, @RoyalMail! I am so glad I didn’t have anything due from them otherwise you’d be looking at more than just a formal complaint. 😡 Ensure that the Nuneaton…

BatchGaming's tweet image. To have a final bill by @EE delivered through my letterbox a week later after the bill date is absolutely unacceptable, @RoyalMail! I am so glad I didn’t have anything due from them otherwise you’d be looking at more than just a formal complaint. 😡

Ensure that the Nuneaton…

We're listening, and we're sorry to hear your experience didn't live up to your expectations. Can you tell us more about what happened in a DM and Follow us back , so we can take a look? Thanks. - Lisa

@ee No signal service for 2 days TR16. what the hell is going on. when is it going to be fixed??



Help Line EE™ consultant Team reposted

@ee No signal service for 2 days TR16. what the hell is going on. when is it going to be fixed??


That definitely doesn't sound like the experience we're aiming for. We'd love the chance to turn things around. Follow us back and Send us a quick DM with your contact and email address, so I can take a look. Thanks, Christina

@EE I’m flying to Norway in 3 hours - and I can’t top up my PAYG phone - it doesn’t work on the app, the website, or through fast top up. I have tried on 5G, 4G and connected to WiFi. My cards aren’t the problem - so what’s wrong? - This has happened multiple times before too!



Help Line EE™ consultant Team reposted

@EE I’m flying to Norway in 3 hours - and I can’t top up my PAYG phone - it doesn’t work on the app, the website, or through fast top up. I have tried on 5G, 4G and connected to WiFi. My cards aren’t the problem - so what’s wrong? - This has happened multiple times before too!


We're listening, and we're sorry to hear your experience didn't live up to your expectations. Can you tell us more about what happened in a DM and Follow us back , so we can take a look? Thanks. - Lisa

I raise you 31.6%. Scandalous. All hidden behind an apparent desire for transparency by moving to a pounds and pence increase...



Help Line EE™ consultant Team reposted

I raise you 31.6%. Scandalous. All hidden behind an apparent desire for transparency by moving to a pounds and pence increase...


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