FC_Help
@FC_Help
Welcome to @FC_Help, the official feed for customer queries for http://frenchconnection.com. Visit @FCUK for daily updates.
قد يعجبك
Tweet us your questions and queries for solutions sent straight to your mobile. Visit @FCUK for daily musings and updates
Hi Leanne, Thank you for your Tweet. We are sorry to hear this. What is your order number please? Kind regards, French Connection.
@FC_Help wish to return an item but can’t download label. Please help!
Hi Paula, Thank you for your message. I do apologise, we are unable to take care of US orders here, you will need to speak with our US team. I can advise they are receiving an unusual high amount of contact recently, will answer all queries as soon as they can. Regards, FCUK
@FC_Help wish to return an item but can’t download label. Please help!
Hi Paula, I do apologise, we are the customer service team for the UK. Please see the US returns website linked below. bit.ly/3yOiMjK If you need to contact them regarding your return - [email protected] or call 1-866-932-3285. Regards, FC
@FC_Help wish to return an item but can’t download label. Please help!
Hello, Thank you for your Tweet. We have gone paperless with our returns. Please use the below link to make your return. bit.ly/3yMMbeu Kind regards, French Connection.
frenchconnection.com
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Not happy with your purchase? Start your return for a full refund today. Our simple, hassle-free process makes returning items quick and easy.
@FC_Help wish to return an item but can’t download label. Please help!
Hello, Thank you for your Tweet. We are sorry to hear you having issues with your watch. Please contact [email protected] or call +919324818591 for further information. Kind regards, French Connection.
@FC_Help I’m looking for help with my R3 FC watch, is there someone who can help me?
Yes, we can honour this for you, however you will need to call and place your order so we can apply this. Kind regards, French Connection.
Thank you @FC_Help . so if i was to reorder the item, will I still get my black friday discount?
Thank you for confirming your order number and for sending the photos. We have emailed you a free returns label for you to send your item back to us as this is not the quality we would expect from our homewear products. Kind regards, French Connection.
Afew more pics, as you can see from second pic- it’s actual rug fraying.
Hi Bekki, You will need to email us at [email protected]. Unfortunately we have a slight delay in email response due to a high volume of emails recently. If your query is urgent, please livechat with us or call us on 0333 400 3285. Kind regards, French Connection.
@FC_Help can we take this onto email? I’m not getting notifications when you send a response so it’s been an incredibly slow process so far to sort this issue.
Hi Katie, I am sorry to hear this. Please could you message us with your email address and we can look into this for you. Kind regards, FC
@FC_Help Getting this message when trying to login (I do have an account with this email address as I ordered from you last week)
Hi Mark, Thank you for your message. We are getting more stock for these in April. Kind regards, French Connection.
@FC_Help Hi, could you tell me if there are plans to restock the “Molten Floor Lamp”? Thanks!
Hi Andrew, Thank you for your message. In order for us to look into this please may we take your order number? Unfortunately, we no longer offer exchanges at mail order but we can check if it's eligible for store exchange. Kind regards, FC
@FC_Help hi folks. A friend bought me a gift on 01/11 but has only just been able to get it to me. The jumper is too small. Is it possible still to change it in-store or by mail order return?
Hi Bekki, thank you for your message. We are sorry to hear this. Please could we have your order number to look into this? Kind regards, FC.
@FC_Help I had a Royal Mail delivery from you yesterday, and there were two items to be delivered but only one arrived. Any advice? Thanks!
Hello, Thank you for your Tweet, we are please to hear this is resolved. Thank you for your kind feedback. Regards, French Connection.
Thank-you, I've just done that and got it all sorted- Keith who took my call could not have been more helpful!
Hello, I am sorry to see this is not working for you. Please call our customer service team on 0333 400 3285 and we can manually apply the discount for you. Kind regard, French Connection.
@UNiDAYS_Help hi there, I'm trying to use my discount for @FCUK (@FC_Help) and it's saying it's invalid, can you help please?
Hello Catherine, I am sorry to hear this, your order should have dispatched on time. Please could we have your order number so we can look into this? Kind regards, French Connection.
@FC_Help ordered and paid for something next day delivery last Thursday and hasn't arrived. When I go to track it says 'label generated' on the 19th then nothing. Can someone help please?
Hello, Thank you for your message. Our US team are contactable via [email protected] or by calling 1-866-932-3285 - Monday - Thursday - 9am to 5pm EST and Friday – 9am-4pm EST. Once they receive your enquiry, they will respond within the above hours. FC
@FC_Help ordered and paid for something next day delivery last Thursday and hasn't arrived. When I go to track it says 'label generated' on the 19th then nothing. Can someone help please?
Hello Lakshmi, Thank you for your message. We are sorry to hear of your disappointment. Please could you confirm where your purchase was made? Our returns policy stands on any items purchased from our website frenchconnection.com. Kind regards, French Connection.
@FC_Help A spectacle store in Navi Mumbai, India refused to accept return of an FCUK item, and informed me of their arbitrary 4-day return policy. Deeply disappointed with their service which presumably doesn't reflect on your customer service. Can you help?
Hi Ben, We are sorry you feel this way. Our lines have not been busy recently, there has been a maximum of 2 and a half minutes wait time to get through, I am not sure why you are experiencing delays. Please advise what time you're calling? Regards, FC
@FC_Help A spectacle store in Navi Mumbai, India refused to accept return of an FCUK item, and informed me of their arbitrary 4-day return policy. Deeply disappointed with their service which presumably doesn't reflect on your customer service. Can you help?
Hi Ben, We do sincerely care about our customers. You have contacted us on Social Media which is not manned 24/7. In order to get a faster response, it's better to call on 0333 400 5200 between the hours of 9am - 9pm Mon - Fri, 10am - 6pm Sat & 10am - 4pm Sun. Regards, FC
@FC_Help A spectacle store in Navi Mumbai, India refused to accept return of an FCUK item, and informed me of their arbitrary 4-day return policy. Deeply disappointed with their service which presumably doesn't reflect on your customer service. Can you help?
Hi Ben, Thanks for your Tweet. I am sorry for your disappointment. The parcel is held at your local pick up point ready for you to collect. This arrived on 10/11/2021 at 15:41 in Manchester. Shipping times for our pick up and drop off service takes 3 - 7 working days. Regards FC
@FC_Help A spectacle store in Navi Mumbai, India refused to accept return of an FCUK item, and informed me of their arbitrary 4-day return policy. Deeply disappointed with their service which presumably doesn't reflect on your customer service. Can you help?
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