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Looking for customer service or support? Please visit our website directly as this social media channel is no longer being monitored: fatcow.com
Hello, there weren't any widespread issues we are aware of. If you are still seeing slowness, please contact our support team. -ES
Ok, no problem. I can help you, I'll DM you the details. -ES
We have 24x7 live support via chat or phone. We will open tickets if more time/knowledge is needed to resolve an issue. -ES
Hello, I can't duplicate on gtworld.ca/index.php. Loads ok. Can you send us a DM so I can troubleshoot? -ES
Hi Erin, agents are taking calls, but I have responded to your private message to assist you. -ES
Hello, we're happy to take a look at what may be causing this. Can you call 877-472-4399 so we can check them out on our end? -ES
HI Brian. With VPS/Dedicated hosting, that can already be done. We are currently testing updated PHP on other plans. -ES
We're receiving reports that most services are restored. We'll continue thru the night to make sure that we're completely restored.
We’re isolating the issue. Our best team is working through this Again, our sincere apologies for this inconvenience.
We are currently experiencing network issues affecting a number of customer sites. Our apologies. Working towards a resolution ASAP.
Hello, if you are still having problems, please feel free to contact our phone support. fatcow.com/support/contac… -AM
Hello Carolyn, we are sorry to hear about your billing discrepancy. Please contact us at 1.888.278.9780 for assistance. - AM
@green_thumbnail Thank you for contacting us. Pls DM us your ticket number. -DR
@alexhocken Hello! Thank you for reaching out to us. Our chat should be working. Please reach out to us via Phone Support 888.278.9780. -AC
@jesse_fo Are you still having trouble? If so, please DM your username -DS
@BayesianUpdater We're sorry to hear this! Do you have a ticket open with our support team that we can review? Send it in a DM, please. -EP
@_BrianMahoney We apologize for what you are experiencing, right now we can pull up your site, are things working okay on your end?- JF
@dtderong We would like to know what went wrong here - feel free to send us a DM with your username. -EP
@_BrianMahoney Hey Brian, can you send us a DM with the username? We're not finding anything wrong with the accounts we know of. -EP
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