CustomerFirst
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Take note and learn #X1development Ethical business practices are actions performed and attitudes held by a business and its employees that are professionally and morally responsible, seeking to promote the goals of the company without sacrificing the common good of its customers
What every business wants is for their customer to leave saying 'WOW'! What does “Going the Extra Mile” REALLY Means in Customer Service ?callcentrehelper.com/going-the-extr… via @callcentrehelp
#Customerservice is a differentiator, good product, good service = winner. Recently @jlandpartners #johnlewis attention to detail, meeting customer needs, product knowledge and effective listening = great service, therefore you got the sale! #goingtheextramile
Empathy in customer service is vital, therefore personal interaction is necessary - a consumer report #customerexperience #customerservice slideshare.net/chrisward33633… via @SlideShare
slideshare.net
Empathy in customer service - a consumer report
Here are a few stories sent to us by our #servicewithrespect campaign supporters highlighting why customer service professionals deserve our respect. Thank you to our contributors: @PostOfficeNews, @WeAreOpenreach and @CarpentersGroup hubs.ly/H0BhypX0
instituteofcustomerservice.com
Service with Respect: Inspirational Stories
It has now been four months since we launched our Service with Respect campaign in response to the worrying increase of hostility being faced by customer-facing staff throughout the Covid-19 pandem...
Here are 10 lessons learnt 2020 and tips for what they could mean for this year👇 hubs.ly/H0CX8nJ0 #2020 #pandemic #coronavirus #covid19 #business #UK #productivity #employeeengagement #change #customerexperience #CX #customerservice
instituteofcustomerservice.com
What have we learned? Ten tips for 2021
By Jo Causon, CEO, The Institute of Customer Service It has been an extraordinary and challenging year for everyone, and I do not imagine that 2021 is going to get off to an easier start; but as 2020...
"Whilst many brands will be eager to welcome customers back to physical outlets as soon as possible, I’d wager many of the innovations we have recently seen emerge are here to stay." - Jo Causon, CEO 👇 hubs.ly/H0BvPDR0 #technology #digital #customerexperience #CX
instituteofcustomerservice.com
Will technology be at the heart of service in a post-Covid world?
By Jo Causon, CEO, The Institute of Customer Service As we swiftly approach the end of a year that many will be keen to forget, I’ve been giving pause to reflect on what has been one of the most...
First year Travel & Tourism learners carried out their customer service role-play yesterday. They were assessed in face to face situations including customer complaint handling and telephone scenarios in our travel shop to provide a realistic learning environment #LoveOurColleges
Customer experience during coronavirus is not all negative - well organised operations, well sanitised venues, lack of crowds, no queues, table service, space to breath.......a positive experience @IKEAUK Warrington, Well done!
What makes Customer Service outstanding? We are looking forward to supporting National Customer Service Week 5 - 9 October which gives us the opportunity to recognise those colleagues who deliver exceptional service day in and day out @instituteofcs #NCSW2020 #CustomerService
What can we do for our customers? Is this customer service? Absolutely!
Excellent, WOW service received from Charlotte @BootsUK in Middlebrook, Horwich, great product knowledge, attentive service, smiles, eye contact and for sure she got a sale! #sales #csutomerservice #customerfirst #boots
Waiting 16 hours for a table booking confirmation from @thedressersarms is not 'customerfirst'. If you have an online booking system it needs to be managed effectively, no customer wants to wait to plan their day 16 hours. Ineffective communication = loss of custom + reputation
...from @Forbes: A #CustomerCentric #Culture Starts By Embracing This One Truth. Before a company can deliver a great experience to its external customers, it must first deliver a great experience to its internal ones. gag.gl/X9EpQO
About time too!
New proposals announced would see loyal customers not have to pay more when renewing insurance policies - here’s why trib.al/yTGZDEW
Did you know that: 'In a recent study by Microsoft, 96% of consumers said customer service plays a role in their choice of and loyalty to a brand. 56% have stopped doing business with a brand due to a poor customer service experience.' Get focussed!
I’ve said this before, and it bears repeating: The greatest technology in the world hasn’t replaced the ultimate relationship-building tool between a customer and a business—the human touch.
No 'customer first' with @vermont_group, #vermontgroup, customers have to wait for delayed builds whilst vermont group holds customer's £££££ deposits for years! Then ignores contractual agreements!
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