This is the second in a series of posts on communication in collections. The second topic is empathy. #communication #debtcollectorsusa #empathy #empatheticrelationship
Empathy is the single greatest tool in the arsenal of a successful collector. Sympathy, however may have a damaging effect on all the good will created to reconcile a delinquency.
Sympathy can create the impression that we are looking down on the customers, which in turn can lead to a negative response and eventually, to lack of any future contact.
Understanding the frustrations that can arise with being a debtor, paired with an empathetic relationship management can create settlements that will leave all parties in a better situation.
disposal provides opportunities to craft better strategies in order to focus on the next wave in collections development and customer centricity. #communication #debtcollectorsusa #customercentricity
Listening establishes the opportunity to create more conducive scenarios with returned calls, as the customer appreciates being more than a number on an excel sheet. More information at the agents’
This is a first in a series of posts on communication in collections. The first topic is Listening. i. While on a call, listening is one of the most important skills an agent should strive to develop.. #communication #debtcollectorsusa #customercentricity
What do you know about offshoring? Offshoring is a growing business trend where the right investment can lead to an increase in ROI as a result of better services. First Solutions wants to let you know more about “Offshoring” and what we do in the..
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