RetentionEngine
@GetRetention
Customer Offboarding. No-Code. Autonomous. #CustomerRetention. Cut Churn ~40%. Cut Customer Support Workload ~60%. 🧲
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Need to comply with California Automatic Renewal Law, but still want to get vital feedback from customers and try to earn them back? We've got you covered. retentionengine.com/posts/californ…
Our new integration with @GetRetention helps merchants reduce churn! 🎈 This powerful new customer retention integration lets you address each customer, with personalized cancellation flows and predictive analytics. Check out more here: rechargepayments.com/blog/recharge-…
Big Round Of Updates LIVE NOW... retentionengine.com/posts/april-fe…
New Case Study available along with new partnership with @RechargePayment ...
With @GetRetention's powerful new customer retention integration, Recharge merchants can now reduce their voluntary churn rates reactively, proactively, and retroactively. Check out more at: retentionengine.com
New white paper - Cancel Flow Benchmarks for DTC... From February 2021 to February 2022, we analyzed 15,503,508 DTC subscription cancellation experiences to identify trends... retentionengine.com/white-paper
Retaining Customers With Humor In Your Cancellation UX retentionengine.com/posts/retainin…
You might want to add additional questions to your cancel flow... but it is a bad idea... retentionengine.com/posts/quick-ti…
Quick win for reducing churn!
If you're looking for a quick win against churn... add video to your cancel flow. (To be transparent I thought this was a really stupid idea... but data shows I was wrong)... retentionengine.com/posts/adding-v…
Rolling out more updates... retentionengine.com/posts/weekly-b…
Available now for all on RetentionEngine Pro!
New forecast available on @GetRetention... see why customers are churning relative to customer lifetime value.
LIVE NOW for all on RetentionEngine PRO
New @GetRetention feature: forecasts for WHEN and WHY customers will churn. If you know when and why your customers at-risk you can tune your outreach and reduce risk of churn proactively.
Indeed.
Looking for an easy way to improve Net Revenue Retention? Look at your reactivation campaigns. Personalized outreach based on WHY the subscriber cancelled leads to ~6X reactivations.
Excited for a big round of updates! - Smart Reactivations (win back former customers with one click) - Customer Exit Interview Videos - The new retention community... - and a big contest! retentionengine.com/posts/new-rete…
🔥🔥🔥🪃
@GetRetention customers saved > $76,000,000 in MRR in 2021... and in the last 90 days they increased revenue by > $600k using retention data to help with sales. Expecting a big increase in the latter in 2022.
Churn due to shipping issues is way up in October, and was up in September (dtc subscriptions)
The Peak-End Rule & The Greatest Opportunity In Subscriptions... retentionengine.com/posts/the-peak…
RetentionEngine 2.0 is live!
It's been a long time coming! I'm biased, but the team created something special. No-code Cancel Flow & Automatic Customer Reactivations... retentionengine.com/posts/retentio…
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