JAMSTech's profile picture. Founder of JAM IP and JAMSTech.  Specialist area is multi-channel Contact Centres. My tweets are personal

Mark Pritchard

@JAMSTech

Founder of JAM IP and JAMSTech. Specialist area is multi-channel Contact Centres. My tweets are personal

DM @AskAmexUK @Costco informed me that @AmericanExpress @AmexUK @AmexBusinessUK @AmexBusiness would honour credit under the partnership terms if I was unable to visit a store due to #COVID19 but after call with @AmexUK they refuse. Surely I can not lose £243.84.


Mark Pritchard reposted

@AmexUK @AmericanExpress have just refused to honour a #voucher issued under the @Costco partnership. @AmexUK and Peter from customer service unable to resolve despite #Covid19 making it impossible to use credit


Mark Pritchard reposted

@Costco informed me that @AmericanExpress @AmexUK @AmexBusinessUK @AmexBusiness would honour credit under the partnership terms if I was unable to visit a store due to #COVID19 but after call with @AmexUK they refuse. Surely I can not lose £243.84.


The response given by @RevolutApp did not help as #Revolut said that I would be contacted by Live Agent through app. Another day and still no response. The sending bank is now conducting an #investigation and trace

Hey Mark! We have reached out to you via DMs. Should you have any questions or concerns, please do raise them there 🙏



Same situation for me with funds confirmed sitting with @RevolutApp but not available to me.

Hey Mark! We have reached out to you via DMs. Should you have any questions or concerns, please do raise them there 🙏



Am looking forward now to #Revolut @RevolutApp @RevolutBusiness making funds sent a week ago available to me

Hi there. We'll be glad to help you with this. There is a message from us in your DM inbox 📬



Did @RevolutApp sort your issue My transfer of funds into my #Revolut account has been pending for over a week and with funds unavailable has caused me additional expense. #Unbelievable

Hi Mark, same here - these people are hiding being their so-called policies and procedures... imaging if I as an individual “hi jacked” your money in similar way - my ass would be in jail in matter of hours... but when an institution does it ? Different rules apply!!



This is great news for @Servion

See You on the Other Side, Laurent buff.ly/2RVYLki <Unlike @Avaya, I don’t have to say goodbye to @Laurent08, as he heads to takeover as CEO of @Servion @nojitter

McGeeSmith's tweet image. See You on the Other Side, Laurent buff.ly/2RVYLki &amp;lt;Unlike @Avaya, I don’t have to say goodbye to @Laurent08, as he heads to takeover as CEO of @Servion @nojitter


It is going to be a draw! @RL_Cricket

JAMSTech's tweet image. It is going to be a draw! @RL_Cricket

Mark Pritchard reposted

Booth #1 at #CCWEurope

@thinkoutsidein at @CCW_Digital. After a recession cutomers demand for #simplicity. Visit @servion to see ServIntuit

JAMSTech's tweet image. @thinkoutsidein at @CCW_Digital. After a recession cutomers demand for #simplicity. Visit @servion to see ServIntuit


Interesting day at #CCW event @CCW_Digital. Visit us @Servion to learn how you can optimise business using your data

JAMSTech's tweet image. Interesting day at #CCW event @CCW_Digital. Visit us @Servion to learn how you can optimise business using your data

Mark Pritchard reposted

Here is this week's round up on CX! htl.li/E5FU306XYjb

Servion's tweet image. Here is this week&apos;s round up on CX!
htl.li/E5FU306XYjb

had a very helpful lady by the name of Lola at wokingham branch who has sorted card hopefully. #thanks


why can't my application form simply be processed? It was @hsbc that gave me form in branch? Please process


is that the only way to sort this? 2 weeks as a #business #customer and calls and no #resolution.


totally #useless as can't resolve anything. @HSBCUKBusiness @HSBC_UK @HSBC please look into this. How can this happen?


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