JagexHelpRay
@JagexHelpRay
List of Approved Community Helpers: http://bit.ly/1qeEMPI l Personal Account: @Nice_Timing l Please don't send any personal information here!
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RuneScape Authenticator enabled on your account already? Visit Count Check over in the Lumbridge Swamp to claim an XP Lamp this week only!
We're live and talking about all things account security! pscp.tv/w/a-2iQjFyYWpa…
Join Mods Infinity and Stevew today in just over an hour at 14:00 UTC for their Account Security themed Periscope stream!
Count Check has an XP lamp for any player who has RuneScape Authenticator enabled this week - you'll find him north of Lumbridge Crater!
Join Mods Infinity & Stevew (RS + OS customer service managers) for a reddit AMA tonight at 5PM UK time. Link to follow soon!
For the mean time please do carry out a full computer virus and malware scan and set up 2 step verification on your email to prevent
I can understand and appreciate the frustration but like I said when they review it they can can see if it was you or not and deal with it
As im not a jmod I wouldn't be able to comment but since you've submit an appeal they'll look into your account and get back to you
Think Mod Infinity would be able to check, but bare with the team and they'll get to your appeal as soon possible and unban if they think so
Hey bud - you're appeal is in a queue and can take upto 28 days to be responded to. I'm sure you can also appreciate its 10:39pm so I don't
Account creation date/location/isp/browser used to create account and the like 2/2
Hey jonas - you'll have to submit a ticket under email type anything, give the information you can remember like billing/old passwords 1/2
Hey jonas - for account recovery you'll have to submit a password reset ticket check out support.runescape.com/hc/en-gb/artic…
Hey jonas what was the nature of the message? Account recovery or the the like?
Hey bud - it can take upto 48 hours for a response, you'll hear back soon
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