LastPass Support
@LastPassHelp
Real-time support for @LastPass users M-F 8-5 PT. Follow @LastPassStatus for service status updates. Additional support: http://support.lastpass.com
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Looking for more resources and ways to connect with fellow @LastPass users and staff? Check out the new LastPass Community page for support discussions, answers, and more: bit.ly/3ii9fsn
Only you can recover your LastPass account! 🚫 Don't trust any 3rd party claims ✅ Ensure all recovery options are set up in advance 🔗 Read more on our blog: blog.lastpass.com/posts/bot-acti…
Recently LastPass sent out a legitimate email regarding the expiration of the legacy desktop app for Mac OSX. If you're using the old version, it's time to uninstall and re-install LastPass directly through the Mac App Store. More: support.lastpass.com/s/document-ite…
The LastPass Community has officially moved! Check it out here: support.lastpass.com/s/community. To create new posts or add comments on the discussion board, log in using your LastPass account. More info about how to navigate this refreshed experience here: support.lastpass.com/s/document-ite….
Our Community is moving to our Support Center shortly! Until then, search posts and access support articles and videos here: bit.ly/3vKrouh Need help logging into LastPass? Check out our support article for troubleshooting and contact info. bit.ly/3Siygbl
We have confirmed that the issue has been resolved and that all systems are 100% operational. status.lastpass.com/incidents/n7f3…
We are actively investigating reports that some LastPass customers may be unable to log in to their vault. Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly. status.lastpass.com/incidents/n7f3…
We are actively investigating reports that some LastPass customers may be unable to log in to their vault. Our engineers believe to have identified the issue and are now actively working towards a resolution. We will provide another update shortly. status.lastpass.com/incidents/n7f3…
As part of our planned security upgrades, users may need to log back into LastPass and reset their multifactor authentication preference in the next 24 hours: bit.ly/41lR4Yq
LastPass will be continuing scheduled service maintenance on our eCommerce and Support systems through 4/23, 9am EDT. Certain areas of web access may be limited during this time, but product will not be impacted. status.lastpass.com
SCHEDULED MAINTENANCE: LastPass will be conducting scheduled service maintenance on our eCommerce and Support systems 4/25, 12AM EDT to 4/26, 5AM EDT. Certain areas of web access may be limited during this time, but product will not be impacted. status.lastpass.com
We recently detected unusual activity within a third-party cloud storage service, which is currently shared by both LastPass and its affiliate GoTo. Customer passwords remain safely encrypted due to LastPass’s Zero Knowledge architecture. More info: bit.ly/3gLH2i0
We recently detected unusual activity within portions of the LastPass development environment and have initiated an investigation and deployed containment measures. We have no evidence that this involved any access to customer data. More info: blog.lastpass.com/2022/08/notice…
Some of our services were interrupted due to an outage caused by a third-party dependency. Our engineers have implemented a fix and we are confirming that all services are functional. We will continue to monitor the situation. Thank you for your patience.
We are actively investigating and working to resolve reports that customers may be experiencing issues when trying to load the web page. Offline mode is available as a workaround for those experiencing issues.
Some of our services have been interrupted with access issues due to an outage of a major 3rd party internet service provider, CenturyLink. While our services are operational, you may continue to see connectivity issues until that 3rd party has recovered. 9to5mac.com/2020/08/30/cen…
The Account Logoff on Browser Idle setting fix and improvements are now in the latest update version 4.41.2. Update will be automatic and no user action is required.
Our team has investigated and resolved a bug regarding the Account Logoff on Browser Idle setting. The latest update with the fix (version 4.41.1) is automatic and no user action is required.
We’re making some changes to the distribution of the LastPass Mac App. The new Mac App will have the same experience + access to features such as the Sharing Center, Security Challenge, Emergency Access, Account Settings, additional Hot Keys & more: support.logmeininc.com/lastpass/help/…
RESOLVED: The LastPass Chrome extension has been restored: chrome.google.com/webstore/detai… Our apologies for any inconveniences caused, and thank you for your understanding and patience.
We want to clarify, this is not an outage of the LastPass Chrome extension. It is temporarily unavailable to download, which will be resolved soon. Users can still access their vault via the website, a different browser ext, or mobile app. Thank you for your continued patience.
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