Michael Baillie
@LearnCRM
Microsoft Dynamics CRM 2011 Facilitator and Blogger
Forcing users into processes that they don't understand, or which add to their work, will always result in poor user adoption. #newdeveloper
CRM learning is based on the success of the design, and real "care" given to the users needs in the design
#learncrm CRM has the design to change the way businesses operate from the cloud. Open a trial version of CRM to start to see the benefits
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