Net Promoter System
@NetPromoterSys
Helping companies build enduring loyalty one customer at a time since 2003.
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The #metaverse is the new mall. As emerging technology transforms the retail landscape, find out what’s next for the future of shopping. atbain.co/41BsTqc
One of the best ever episodes of the Net Promoter System Podcast. Deep, practical insights about how to lay the foundation for personalization
In the @NetPromoterSys #Podcast, @rgmarkey and Zack Anderson, chief data and analytics officer at @NatWest_Help, discuss how to leverage data and analytics to develop deeper customer relationships. Listen now 🎧: atbain.co/3CQFR9O
Excellent description of the #cx and #netpromoter journey that @scotiabank has followed. Great lessons
In this episode of our @NetPromoterSys #Podcast, Carolyn Saunders and @rgmarkey discuss how transparency in communication can build relationships and provide an exceptional customer experience. Listen now 🎧: atbain.co/3v066py
Great conversation about bias and how to address it by @kimscottradical, @trier and @rgmarkey
In the @NetPromoterSys #Podcast, Rob Markey and @JustWorkBook cofounders Trier Bryant and Kim Scott discuss how bias disruptors can contribute to a just work environment and what leadership can do to root out and recognize bias. atbain.co/3KkrY4B
Great interview! Goods work, @ColinShaw_CX
Are you ready to win? On this podcast episode, we interview @FredReichheld inventor of @NetPromoterSys and discuss how organizations can treat customers in a way that enriches their lives. Listen in 🎧 ed.gr/dtbom #customerexperience #marketingtips #salestips
Fred Reichheld Is Revolutionizing Customer Service Ratings Again With Love: startupsavant.com/news/fred-reic… #business #interview #customerexperience @FredReichheld @NetPromoterSys
Are you ready to win? On this podcast episode, we interview @FredReichheld inventor of @NetPromoterSys and discuss how organizations can treat customers in a way that enriches their lives. Listen in 🎧 ed.gr/dtbol #customerexperience #marketingtips #salestips
@FredReichheld says the enemy of #innovation is #FEAR. Brands that can get #consumers comfortable with new #technology must find a way to measure #success. One way? The @NetPromoterSys tem.
Arguing for the need for a shift to customer capitalism, @NetPromoterSys founder @FredReichheld shares more detail on his new metric - earned growth marketingweek.com/nps-fred-reich…
Create a strong culture and you can do almost anything. Caliber Collision’s Steve Grimshaw tells the story of how he knitted together hundreds of independent body shops and transformed the business. #netpromoter lnkd.in/gYFYhEi
Enduring loyalty leaders like Costco Wholesale deliver on all dimensions. "Lowering turnover, increasing employee loyalty, and maximizing productivity are good business." lnkd.in/g9ZzTai
Airlines have struggled with Covid. Some have fared MUCH better than their peers. NPS Prism's rigorous benchmarks reveal why. lnkd.in/gdJY9NW
The uncertainty of today’s economy makes #Agile more relevant than ever. Join Bain & Company & Harvard Business School Feb 4 to explore how your company can “act small” like a start-up while delivering results at scale. lnkd.in/gVwUdah
A huge development in #NetPromoter: Models that can infer whether a customer is delighted or annoyed with a company by analyzing everything known about that person. Not the end of surveys, a massive reduction in them. lnkd.in/guvEs4x
Has retail been decimated by Covid? Will it bounce back? How? This is a great piece laying out some of the considerations. lnkd.in/gjidNaq
In his latest Forbes piece, my good friend David Michels reflect on how the pandemic has changed the way we do meetings, and ponders what they will look like as companies anticipate a gradual return to safety. lnkd.in/gjcDA-Y
Eric Garton and Michael C. Mankins explain how #COVID19 has widened the productivity gap for companies. lnkd.in/gwMxsJh
The Bain Innovation Exchange and Bain’s Retail Practice have launched an exciting new initiative called Forge Retail. Don’t miss the first edition of their new retail innovation focused newsletter, Pulse. lnkd.in/gV8dPyU
Fixed-cycle is out. Dynamic, adaptive and connective is (finally) in. lnkd.in/gcUJGSd
Eric Garton and Michael C. Mankins explain how #COVID19 has widened the productivity gap for companies. lnkd.in/giGWC4z
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