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Our web team worked with a Denial of Service Specialist at Microsoft again today. They got closer to a resolution, but unfortunately didn't get there today. You can go to a read-only page for system status if you have the IP address and PORT that your MATE3s is connected to.
OpticsRE status update for May 15th: We had a phone call with Microsoft Support this afternoon, unfortunately, they were unable to resolve the issue. They escalated our issue to a Denial of Service Specialist. I don't have an ETA on resolution at this time.
The issue with OpticsRE access was identified and addressed. You should be able to log in normally.
There is an issue affecting the login and access to the OpticsRE platform that we are aware of. It is being investigated and will hopefully be resolved soon. This is only a website access issue as our backend service shows thousands of MATE3s devices still connected to OpticsRE.
We completed the migration and OpticsRE services should be available. If your system does not reconnect spontaneously, thousands of systems already have, you may need to perform a simple reboot of your MATE device by unplugging it so it powers off and then plugging it back in.
We completed Phase 1 of the OpticsRE server migration. So your system may be online. However, Phase 2 of the migration started today and you may experience intermittent connection issues while we complete that portion.
We are performing a server migration and we expect at most a five-day maintenance window that started on March 3rd Monday at 6:00 AM pacific time until March 8th Saturday 12:00 AM pacific time. Production data during the migration time will be backfilled to prevent data gaps.
Our OpticsRE server migration is ongoing. We hope to complete the process quickly and have the service available shortly. We will post an update when the migration is complete.
We will be performing a server migration of the OpticsRE servers starting at 10CST, on Tuesday, December 17th, 2024. There will be a service interruption during this time that we will strive to make this outage as short as possible.
Connectivity to Optics RE has been restored. Enersys has released that it was merely a service renewal lapse.
Enersys is aware of the Optics RE unplanned downtime, has diagnosed this issue, and expects a resolution very shortly.
🔋Attention OutBack Community🔋 Our OPTICS RE portal is back online as of Tuesday, 5/21. Thank you again for your patience. If you're still experiencing issues accessing the portal, please send us a message & our team here can troubleshoot with you to ensure access is available.
🚨Attention Outback Community🚨 We are currently experiencing an outage with Optics RE. The EnerSys team is working diligently to resolve the issue. We apologize for any inconvenience. Updates will be provided as we have them. Thank you for your patience & understanding.
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