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Eight Reasons to Ditch your Hardware-Based Solution Today buff.ly/1cNcoqI #genesyslab
Microsoft plus Skype, equals Microsoft - The simple equation of the Skype acquisition: Microsoft + Skype = MICROSOFT... http://ow.ly/1cEDKE
RT @Genesyslab: #gfdallas $6.2B - what consumers spent on mobile apps this last year. Predicted to be $35B by 2014
RT @Genesyslab: #gfdallas 55%-70% of calls to #cctr come from web.
s this http://bit.ly/5lpONf another example of technology companies forgetting about the end customer? #cctr #callcenter # contactcenter
RT @Genesyslab: No phone-based support leaves Google inundated w/ Nexus One complaints. http://tinyurl.com/ygukxkf #cctr #callcenter
QLL have won a contract to support a multi-site SIP based contact centre solution for a public sector customer http://bit.ly/5j2JjV.
CosmoCom have released an interesting white paper http://bit.ly/7hOU2H for Health Care organisations wishing to deploy IP contact centres.
What benefits does using web collaboration in a contact centre bring? Which industry benefits the most from web collaboration?
are helping customers support their Genesys Contact Centre Solutions. For info go to our website.
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