Thank you for contacting our customer service. I would like to assist you. Kindly submit your; ● Full name: ● Phone number : ● Email address :
Thank you for contacting our customer service. I would like to assist you. Kindly submit your; ● Full name: ● Phone number : ● Email address :
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40 minutes later and @britishgas @BritishGasHelp just gave up and hung up. Really shouldn't be this hard.
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@BritishGasHelp @BritishGas do I get to charge you £135 for the most painful process in the world to just get an engineer booked. Nearly 30 minutes so far and I can't even blame being on hold for most of it
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@BritishGas you have put my 82 year old mum into debt by taking £3786 out of her account this morning for a bill that covers a period of time she wasn't even living at her property. Your customer assistant assured us they wouldn't take this money. Please sort this out!
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Kindly follow back and share your reachable number via DM .Jack^
@BritishGas you have put my 82 year old mum into debt by taking £3786 out of her account this morning for a bill that covers a period of time she wasn't even living at her property. Your customer assistant assured us they wouldn't take this money. Please sort this out!
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@BritishGas are liars. They claim they did a great job in my home for new full heating system. It leaked many times, left me without solar hot water for 6 months, caused thousands pounds damage. Had to pay proper plumber to remove British Gas pipes cost £6,000! British Gas EVIL!
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@BritishGas you have the worst customer service and complaints team. Two complaint handlers call with two different stories. You don’t care about your customers at all!
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Absolute joke company @BritishGas. I fucking hate you. Every conversation is a nightmare. The only reason I stay with you is that your engineers are good. On the incorrect payment, I was told it can take *14 working days* to refund me. Well you hate your customers, so I hate you.
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@BritishGas I am massively in credit (£500+) on my gas account but the website only allows me to increase my monthly direct debit amount not reduce it. How can I recoup all my money that you are sitting on?
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@BritishGas British gas are about to disconnect an electricity and gas supply to a severely disabled 64yr old veteran...over 50 telephone calls and I'm still no further forward. I now want senior management to contact me as this is a total disgrace
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