SDL SM2
@SDL_SM2
We apply the best practices & tools in listening. Our full service reports offer actionable insights and strategies. A proud member of SDL.
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RT @j5ty7cq5di "【動画】A quick look at Social Media Monitoring tool, SDL SM2 " ow.ly/rcIgs
Not just for IT any more: #BigData Analytics Touching Our Lives Everyday ow.ly/raxNy Via @rautsan #cloud
#FORRForum Interested in more from @forrester & @SDL? Stop by our booth & ask about a special evening event #CX #CXM
[INFOGRAPHIC] Understanding the Various Sources of #BigData ow.ly/qKu5P via @BigDataStartups
[INFOGRAPHIC] The Who, What and Why of #BigData ow.ly/qAWK6 via @BigDataStartups #insights
[VIDEO] From data-driven strategy -> implementation.....need a 'How to"? ow.ly/qkHS2 #CX #CEM #custexp #CXM
MT @warrenss: #CEM Pros, I've curated a new @Flipboard "This Week in #CXM" I hope you find it useful flip.it/hksqb #CX Please RT
#BigData: Just Because You Can Measure It, Doesn't Mean You Should ow.ly/pV2Zj via @themaria @cmswire #metrics
Information Does Not Equal Insight smartdatacollective.com/barry-devlin/1… via @BarryDevlin #SocialMediaInsight #BigData
Best questions/comment at #FORRForum today may get @kerrybodine book - include @SDL in your Tweet & follow for announcement! #CX #custexp
RT @AsierFernandez: @UpSearchSocial @SDL has @SDL_SM2 which brings together the best of both worlds; #Analytics and #Socialmedia
Is your #SocialMedia monitoring up to the Global challenge? ow.ly/pfPvr via @SDLjames #CX #custexp #CXM
Some pretty cool municipal innovation - 5 Ways Cities Are Using Big Data ow.ly/pfdSz #BigData #innovation
You need to dig for these: 5 Insights Your Traditional Data Won't Tell You ow.ly/paCFT via Michele Nemschoff @mapr
Got Data? Then tell the Story - The Art of "Telling the Story" in Analytics ow.ly/p1J7G via @rboire #BigData
Great post on integrating analytics into the process of building a better #CX ow.ly/oMxgS via @garyangel #CXM
Know what you do & don't get from your data - 5 Valuable Insights Your Data Isn’t Telling You ow.ly/oBgLD via @gilallouche
Any other risk reduction you can think of? Social Media #Analytics Can Help Reduce Legal Risks ow.ly/oBb8s via @tompetrocelli
Who 'owns' the #analytics in your org.? Customer Analytics is in the Hands of CMO ow.ly/oBaCp via @marisacp51 #CXM
Just listening or gaining insight? Social Media Monitoring vs. Social Intelligence ow.ly/omgQg via @mark_harrington #CXM
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