SX_Support's profile picture. Official Twitter account for the SoundExchange (@soundexchange) support team. What can we do to help?

SoundExchange

@SX_Support

Official Twitter account for the SoundExchange (@soundexchange) support team. What can we do to help?

@redsonya829 Sorry about that-sounds like a firewall issue. Josh sent you an email - call 202-524-7839 if you have any further trouble.


Attention Service Providers: You're invited! SoundExchange Webinar For Service Providers June 21, 2011 http://cot.ag/kFZnuQ #q2y11


SoundExchange reposted

Did You Know... SoundExchange encourages direct deposit. Grab the PDF form here: http://cot.ag/khKKcI to opt-in


Hello from SX Support. Help @soundexchange help artists & bands get their royalty $$ by liking this link on our fb page http://cot.ag/kO8CGA


Yes we do - Let us know if you have questions. RT @Radio23 @SoundExchange pays recording artists and copyright owners. Played? Get paid!


@oakblood3 I don't think that will pose a problem. They're looking into it. Again, I'm sorry it's causing frustration...that's no fun.


@oakblood3 Sounds like a required field error- it should say which, but for some reason this one isn’t. Apologies. Our tech guys are on it.


@oakblood3 Not required, but if you're having trouble, we do notice significantly fewer problems with those using IE, which we designed for.


@oakblood3 Sorry you had trouble. Phone support is 9-5 ET Mon-Fri. For customer care, call 202-524-7839. Are you using IE to register?


Sorry you had trouble, @ShawnBurtis - we use an secure external registration system. Our team is happy to help: call 202-524-7839.


hi, @DJ_JSCRILLA; @Slashwaterboy - SoundExchange is legit & totally free. Royalties sent whenever you're owed - just register.


SoundExchange reposted

@SoundExchange Big Thanks to Brad who answered all our questions and helped us get paperwork in by the deadline!


RT @SoundExchange Our next Q1Y11 Webinar is for labels & sound recording owners w/ special guests from Nielsen http://cot.ag/fK23R4


@toddtate YAY! thanks for joining us! Feel free to share thoughts, questions etc


Tens of thousands of artists have received $550 million so far, @airzuck - we're sorry PLAYS is down temporarily. Can we help with anything?


Access to PLAYS database is down, data are safe. We’re taking the opportunity to make improvements, & will return to service in a few weeks


@Pwn_Toney You can call customer care at 202 five two four 7839 to check on the status of your forms.


@Pwn_Toney We will check on that for you. Our offices are closed today but we'll let you know on Monday. Have a great weekend!


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