service crew support.
@ServiceCrew2025
17k Following . 780k Followers
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@JustEatUK I have been emailing you regarding my order, nobody has gotten back to me.
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Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.
Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.
@JustEatUK Food ordered & not delivered. Phoned the takeaway & was told they were not open. Terrible response on the App, just going round in circles.
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@JustEatUK shocking service, food didn’t arrive, rang twice first time cut off second time no answer. False ‘out for delivery’ status for 39 minutes. No delivery’s I expect full refund and compensation
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@nextofficial When are you going to sort out your diabolical website? For TWO WEEKS I’ve wanted to order some Bath & Body Works items but so many are listed incorrectly. I made you aware of this and it’s still the same 15 days later. I missed out on the £10 offer…
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@JustEatUK still awaiting a repsinse/refund from Saturday gone. Not good enough
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@JustEatUK I sent a message last night and still no one has looked at it, your customer service is horrendous !!!
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@JustEatUK ordered arrived with drink pouring out of bag and drivers response "not my problem" drinks not accepted refund required. App useless #BadService
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How can I not be eligible for a refund when my food wasn’t even delivered and have proof that it wasn’t @JustEatUK
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Well 24 hours later, DM sent and still not read! I think I will head back to uber eats next time!
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@JustEatUK Order 708281999 (29/10/25, 16:25) – KFC confirmed at 18:02 the food had been ready over an hour, but the courier never collected it. Delivered at 19:28 cold and inedible. Full refund requested; only offered £4.20 credit. This is unacceptable – please resolve. (1/7)
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@JustEatUK how do I speak to someone regarding a complaint? I logged a complaint in the app and haven’t heard anything back and can’t find an alternative way to contact you!
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@JustEatUK Thank you just eat. My husband and I ordered food and the restaurant could not fulfil the order so told us to cancel and reorder. to our utter amazement you have decided not to refund our £ 76.00. Mega rip off won’t be using you again.
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@JustEatUK hi just like. To say. Your service is. A disgrace. I ordered. Food. From. A. Bakers for lunch. Today at 11.20 Its currently 13.10. I was told 38 minutes. It’s jumping from 57 mins to 40 minutes. The bakers is less than 4 miles from my house I want my money back
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3 days after @JustEatUK say my delivery has came, despite 6 people being in my house, they couldn’t get an answer 🤷🏼♀️🤷🏼♀️ must have left it on my front porch, so the email says. Your customer service is appalling.
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Thank you for bringing this to our attention . please follow us back so we can send you a direct message and assist you promptly .
Thank you for bringing this to our attention . please follow us back so we can send you a direct message and assist you promptly .
You've already told me it was "outside the grace period" I did NOT consent to the restuarant rescheduling my order, for 90 minutes after the ORIGINAL agreed time of ASAP. Restuarant had no right changing the time if they wasn't able to fulfill my order, they should've declined
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