Hello, we apologise for the inconvenience caused. Please note that we have already escalated this matter to the relevant department, kindly follow back and share your email address and your reachable phone number via DM for quick assistance and more information. Thanks.^ Melissa
@Uber_India @Uber_Support This booking was for Motorhomes (spacious caravans) — the last option in the app — not Uber Moto. Please explain why Uber support cancelled my scheduled caravan ride without my consent while I was active in chat.
Hello, Having a negative experience with us can definitely be a frustrating situation! We would love a chance to turn things around if you could follow back and DM us your email, phone number, and details of what happened. Thanks! -Ashley
Hello, we apologise for the inconvenience caused. Please note that we have already escalated this matter to the relevant department, kindly follow back and share your email address and your reachable phone number via DM for quick assistance and more information. Thanks.^ Melissa
Hello, we apologise for the inconvenience caused. Please note that we have already escalated this matter to the relevant department, kindly follow back and share your email address and your reachable phone number via DM for quick assistance and more information. Thanks.^ Melissa
Hello, we apologise for the inconvenience caused. Please note that we have already escalated this matter to the relevant department, kindly follow back and share your email address and your reachable phone number via DM for quick assistance and more information. Thanks.^ Melissa
@UberEats @Uber @Uber_Support so I contact you about refunding a tip to a driver arrived at the wrong location, hung up on me three times, did not respond to my text messages, and shoved my food at me and you’re refusing to refund $4? Not the service charge. Not the $ of food?
Hello, we apologise for the inconvenience caused. Please note that we have already escalated this matter to the relevant department, kindly follow back and share your email address and your reachable phone number via DM for quick assistance and more information. Thanks.^ Melissa
Hello, we apologise for the inconvenience caused. Please note that we have already escalated this matter to the relevant department, kindly follow back and share your email address and your reachable phone number via DM for quick assistance and more information. Thanks.^ Melissa
FYI restaurants can serve plastic in your food and @ubereats_uk believe that’s acceptable and that it’s not a health and safety issue.
Hello, we apologise for the inconvenience caused. Please note that we have already escalated this matter to the relevant department, kindly follow back and share your email address and your reachable phone number via DM for quick assistance and more information. Thanks.^ Melissa
@UberEats classless by you guys. Got an order and a ton of items are missing and no one is responding to me for a refund
Hello, we apologise for the inconvenience caused. Please note that we have already escalated this matter to the relevant department, kindly follow back and share your email address and your reachable phone number via DM for quick assistance and more information. Thanks.^ Melissa
Hello, we apologise for the inconvenience caused. Please note that we have already escalated this matter to the relevant department, kindly follow back and share your email address and your reachable phone number via DM for quick assistance and more information. Thanks.^ Melissa
@Uber_Support Hola, mi caso fue cerrado en la app sin revisión manual. Tuve un viaje con tarifa adelantada de $421 que terminó en $679. El recibo indica ‘destino diferente’, pero el destino fue el mismo. Solicito revisión humana del recorrido y ajuste.
Hello, we apologise for the inconvenience caused. Please note that we have already escalated this matter to the relevant department, kindly follow back and share your email address and your reachable phone number via DM for quick assistance and more information. Thanks.^ Melissa
@Uber_Support I booked a wait and save trip that had 36 as the initial price but the driver took another route to take more diesel and this is the second time it is happening to me to make the trip fare shift to 60
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
@Uber_Support Good afternoon my account was deactivated when I asked for the date and time of the complaint, so I can send in the data from the vehicle I was using at the time of the complaint. The data would be my appeal.
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Así es, ya voy a llegar al mes solicitando su ayuda, le pague al chofer y no puso pagado mi viaje , solo quiero lo justo, en soporte me quieren dar 107 pesos, y que vuelva a pagar 240 de mi viaje, no quiero 107 pesos, quiero lo real, hice mi pago y quiero que se me adeude
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
@Uber_Support Pagué $200 en efectivo y el conductor reportó falsamente que no pagué. Su soporte automático solo da un cupón parcial, lo cual es injusto. Exijo que eliminen el adeudo de mi cuenta de inmediato. Es un fraude del conductor. #Uber #Fraude
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Don’t worry I’ve made your response public. You do NOTHING for your customers.
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
@Uber_Support I have taken a trip in Fort Lauderdale to the cruise port. I left an item however despite multiple attempts, we cannot contact the driver ( we are from the U.K. so the call will not connect even with wifi calling). How can we make contact?
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
@Uber_Support ive been trying to get a refund on my reserved ride that was late picking me up but whatever cuz I know you uber doesn't care about customer service but my main issue is that I have my receipt that shows my ride was $5.04 but $10.04 was taken from my bank WHY?
Hello 👋 we regret the issue you've experienced and would appreciate the opportunity to investigate further. Please follow back and send a PM of your phone number and email address so we can thoroughly address your concerns. Thanks ^ Liz
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