Swipe Helpdesk
@SwipeHelpdesk
@SwipeWallet Customer Support Helpdesk. Please DM us if you have any question related to #Swipe.
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For Sky Card holders, please take note that your staked 300SXP will be automatically unlocked in the next 7hrs. If it is not unlocked after this period, you may contact our Live Chat Support at swipe.zendesk.com/hc/en-us or send us an email at [email protected] for further assistance.
All coin withdrawals are enabled now. If you're still experiencing the same issue, kindly reach us on live chat or via [email protected]
Some users may have received emails regarding wallet trades in error. This was due to a third-party provider issue. We have identified the problem and have resolved it. We apologize for any inconvenience. All funds are #SAFU.
We have received reports of users unable to purchase cryptocurrencies, view their recently bought history or other app related issues. Our team is resolving these issues and we will update this tweet when it’s done. All funds are safe. Thank you.
Please update your Swipe Wallet App to v1.514 to address regional login issues. This update also patches some user related 2FA issues. Thank you. Updated @SwipeWallet can be found on both the iOS and Google Play Stores here: sw.pe/App
Some users may be experiencing login in delays on the @SwipeWallet Mobile Application. We are working on this issue with our network providers. All funds are #SAFU.
Some users may be experiencing staking app (app.swipe.org) issues. This is an issue with our DNS provider and we are working to resolve it. Please clear your cache and close your browser for immediate access or use the smart contracts directly. Thank you
Some users may be experiencing some issues with 2FA on the Swipe Wallet App. We have detected the issue with our service provider and are in the process of deploying a hot fix. Thank you for your patience.
Swipe Wallet maintenance is now complete and the wallets have been re-enabled. Thank you for your patience!
Swipe Wallet app is under maintenance for scheduled upgrades addressing bugs and connectivity issues. Deposits and Withdrawals are unavailable during this upgrade. All funds are #SAFU. Thank you
This issue has been resolved. Thank you.
New Swipe Card activations are experiencing issues & error messages being displayed on the app. We are working with our issuer to fix this issue as it is currently on their end to rectify. We expect to have this issue resolved within 8 hours. We apologize for the inconvenience.
New Swipe Card activations are experiencing issues & error messages being displayed on the app. We are working with our issuer to fix this issue as it is currently on their end to rectify. We expect to have this issue resolved within 8 hours. We apologize for the inconvenience.
Swipe Wallet v1.509 is now approved and released on the #Apple App Store. This may take some time to propagate within all regions and usually takes around 1 hour. Please update your app to resolve connectivity issues. Thank you
Swipe Wallet iOS users: Please delete and reinstall v1.508 to fix all connection issues. Thank you.
Update: Apple is still pending approval for the patched connectivity issue. We apologize for any inconveniences. All funds are #SAFU. Thank you.
The Apple connectivity issue has been patched and uploaded to Apple for priority review. We will post a notification once Apple has approved the App update. Thank you.
The Apple connectivity issue has been patched and uploaded to Apple for priority review. We will post a notification once Apple has approved the App update. Thank you.
Android App users login issues are now resolved. Apple connectivity issues are being resolved by the engineers. All funds are #SAFU. Thank you.
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