TROY SOS
@TROYUSOS
Part of the notification system for TROY safety alerts and system notices.
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Please be aware that the Dothan, AL campus is experiencing power issues causing disruption to Internet, Network, and Phone services at this time.
For the safety of our staff and students, the Atlanta, San Antonio, and Sumter support centers are closed today, January 26. Our staff at these locations are working remotely.
Intellistack has resumed normal operations and will continue to monitor the performance of Formstack email notifications.
Email notifications from Formstack may be impacted by an outage affecting submission notifications and other alerts. Intellistack is working to resolve the problem as quickly as possible.
Microsoft 365 is experiencing an issue that is affecting our scan to email capabilities. Microsoft has started implementing fixes for their affected services but some effects are still being seen.
The San Antonio, TX Support Center is experiencing an interruption of network and telephone services. A fiber cut has been discovered within the building and is related to construction work. We are waiting for the service provider to provide an ETA for repair.
A power issue at Fraternity Village has prompted an internet outage. Physical Plant has been contacted about the power issue. sos.troy.edu
The Colleague (Datatel) LIVE system and Troy University Self-Service will be unavailable on Tuesday, December 23rd, 2025, for scheduled maintenance activities. This outage will NOT affect your Trojan email or the Canvas course management system. sos.troy.edu
Configuration Manager Issues We are aware of multiple issues with Configuration Manager, including Software Center application deployments. Our support rep has been notified and support tickets created. sos.troy.edu
The Financial year-end close is now complete. Colleague & Self-Service are now available.
We have confirmed that the intermittent issues with the SANS training platform that impacted the ability to launch training modules has been resolved.
The SANS Cybersecurity Training platform is currently experiencing intermittent issues. We are actively working with support team as they find a resolution.
Finance Year-End Close Schedule The Troy Financial Services division requires downtime on the administrative systems to close the 2024-2025 fiscal year. For more information visit sos.troy.edu
TeamDynamix (IT Helpdesk) is currently experiencing performance degradations. Support is investigating the issue at this time. sos.troy.edu
Some users may be experiencing slowness or timeout errors when accessing Canvas. Canvas is investigating the issue. sos.troy.edu
Colleague (Datatel) and Self-service are currently unavailable. IT is working to resolve. sos.troy.edu
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