Trion Worlds Help
@TrionHelp
-- An official Trion Worlds account -- While we're here to help, please note that support tickets are answered in the order they're received.
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We're aware that some users are experiencing issues logging into PSN. Thanks for your patience as we investigate: bit.ly/2RVx8t8
Hey all! The Defiance US-PC servers will be coming down for a quick restart in a few minutes. Thanks for your patience!
We're receiving reports that some users are seeing errors launching Games & Apps on Xbox One. The appropriate teams are on it and we will report back here when we have additional information. In the meantime, keep an eye on our Xbox Live Status page. xbx.lv/RxNyaw
We're aware that users are having issues accessing some features on PSN. Thanks for your patience as we investigate.
We're looking into some issues changing worlds or logging into Trove on Xbox One. Please bear with us. We'll post updates regularly as we work to get this resolved.
We're aware that players are having issues reaching our support portal and submitting tickets. We are investigating the issue and hope to have it resolved shortly. In the meantime, please submit your questions by e-mailing us directly at [email protected].
We are aware that customers are having issues reaching our support portal, or submitting support tickets. We are investigating the issue and hope to have it resolved very soon. In the meantime, please submit your questions by e-mailing us directly at [email protected].
We have updated our Privacy Policy to ensure we are in compliance with the EU's GDPR requirements. Learn more here: bit.ly/2ksL3XY
Trion Worlds Customer Service will be unavailable tonight, May 22nd, for an hour starting at 5 PM Central. We appreciate your patience during this schedule downtime. See bit.ly/2x2KCg1 for more details.
We're looking into reports of login issues for Trove on PS4 EU. Please bear with us while we investigate. If you have trouble logging in on any other platform/region at the moment, let us know.
Having trouble making or accessing purchased content on Xbox One or 360? Microsoft is working on it now. Click here for status reports on their progress. support.xbox.com/en-US/xbox-liv…
We've brought PS4 Trove servers offline while we investigate an issue. Please check this forum thread for updates as we investigate. bit.ly/2GPTHgF
We're working to resolve a bug preventing Vanguardian melee attacks from dealing damage. Keep an eye on this forum post for updates on the investigation. bit.ly/2EDfz9a
US Defiance PC servers are once again available! Thank you for your patience during this temporary outage.
Currently restarting our US PC Defiance Servers! Will update once this has been completed!
There was a temporary issue with the Rift Prime Vigil server that may have resulted in a loss of connection for some. This issue has been resolved and you should be able to log in normally once again.
Trovians! We're doing a restart of all versions of Trove today at 2:30 PM PDT (9:30 PM GMT) for a quick hotfix. Please click the link in this post for details. Downtime is expected to be under 30 minutes. bit.ly/2q6WS9u
We're performing network maintenance on the EU data center at 4PM PDT (11PM GMT). You may experience connection issues on EU servers for up to 30 minutes.
Connectivity issues have been resolved for our EU players! Thank you for your patience.
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