Vans Help
@VansHelp
This is the Customer Service page for Vans US/Canada. If you are looking for the brand page, you can find us at @Vans
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We’re here to help Monday-Friday from 8:00 AM – 5:00 PM PT. If you need help over the weekend Live Chat is available on vans.com Saturday & Sunday from 9:30 AM – 6:00 PM PT.
I did end up finding some at your Redlands, CA store!! Great service there too!!
I wrote @VansHelp a thankyou letter for their great customer service and they sent me a thank you letter in return with stickers
Woah! Can you DM us where you bought the shoes and the best email address for you?
heyyy! Can you DM us where you bought the shoes and your email address please?
we are now following you. You should be able to send it over now :)
@justdanieIa Oh no! Call our service line at 855-909-8267 and they can sort this out right away and get you the correct shoes!
@porsoylamuerte We do have a warranty we would love to help please DM us where you purchased the shoes from and a good email contact
@LaLobaDelRio I do not see a current restock date. Keep checking back or call your local Vans store for more sizes!
@_NESS83_ That is up to each store discretion as they may allow an exchange of same item or merchandise credit.
Hit up our help crew in the UK and they can take a look vans.co.uk/help/contact-u…
Please DM us your order number and I can take a look and see whats going on!
Oh no! That should not be happening. Please DM us where you purchased them and we can try and help!
Did you order from Vans.com? Please DM us your order number and we can take a look.
Yes you can. Please bring the invoice that came in the box with you when going to the store.
You can also take to a local Vans retail store and exchange there as well.
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